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The main issue we had was that when we arrived we found there were no rooms at this property, but at another property nearby. Unfortunately, this was quite a hassle hauling our luggage in a city with walking and boats only. If we could have received notification in advance of any problems with the property that would have been very helpful. But, the second property (Hotel dela Fava) was very old and quaint, with an excellent view of Venice buildings and directly adjacent to a canal. A very nice place to stay.

Had a lovely time, helpful and friendly staff, and they gave me an upgrade! Close to the station so convenient if you're travelling by train.

This is an amazing hotel, beautifully decorated, modern and spacious bedrooms, fantastic breakfast, close to restaurants and transport links. Value for money. Staff were friendly and professional. I highly recommend it.

Rooms are well equipped with everything you need. And the staff took care of all the transfers and the communication with them is prompt and efficient!

Shocking lack of five-star service for a pre-paid booking. As long-term luxury travel enthusiasts who spend months on end at premier global properties (such as The Dorchester and The Balmoral), we understand what five-star hospitality should look like. Unfortunately, our arrival at Ca’ di Dio was entirely inconsistent with these standards and deeply disappointing. The Issue: We booked and fully pre-paid for a "Triple Room" (inherently licensed for three occupants) nearly a year ago. Upon arrival, the front desk flagged a system error on their end that registered our 9-year-old son as an infant. -The Handling: While administrative glitches happen, the evening team's handling of this was unacceptable. We waited hours for a resolution. We even went to dinner at Essentia hoping it would be sorted by the time we finished, but absolutely no progress had been made. -The Communication: There was a complete lack of updates or communication from the staff while we were dining. -The Current State: The room capacity is legally correct, the booking is settled, and the staff has already removed the crib since the existing king bedding is perfectly sufficient for us. We do not require a rollaway bed or a room change. Pros: The physical property is beautiful (though minimal/lacking art). Head Concierge Ivan is amazing. Service staff is also incredible. Cons: The front desk management and customer service fail to meet basic luxury hospitality standards. Perhaps inexperience.

The property was beautiful, but is dated. We had a 4th floor room where you took stairs up once inside. The room was very warm and had to request fans. The air conditioning was not sufficient. Room was somewhat dated and could use updating. The 2nd floor of the hotel was gorgeous. The staff was very friendly and attentive. We only had ala carte breakfast and it was very good. The WiFi was poor and there was not availability to stream onto the TV nor were there any channels in English. Both WiFi and streaming capabilities should be updated.