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Kress Vacation Packages

Very bad customer service

A

The room was clean. :)

The room that they gave us was unacceptable. The Air conditioner never stopped its loud rattling. The TV was place in the middle of the room. No one could watch it in that position. The bed was too soft and like a double. Couldn't successfully watch TV from the Bed or the Couch. The Light over the kitchenette was burned out. The traffic was constantly loud. We lasted about 2 hours. Had a room booked for 2 nights. The Desk Clerk gave the standard answer...if you had said something we could have given you another room. And promised to refund the next night because we checked out. They didn't refund.

Could not use the free WiFi when I was there the information the front desk worker gave me did not work and it had complex instructions. Other than that it was a nice and clean property. Beware the elevators are a bit slow.

Breakfast was very nice. Bathroom was outdated and the shower was pretty gross. The elevators are under construction and it was extremely humid in the interior of the hotel. This is nice for a budget stay but I would not choose to stay there again.