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I travel 11 hours to Japan, got to the hotel day refuse checking me in

I would like to say thank you to all staff members at Espacio Nagoya Castle Hotel for providing such warm hospitality and high quality service. All staff members at the hotel were kind and very professional in taking my requests even after business hours with detail and sophisticated manner. I would highly recommend staying at Espacio Nagoya Castle to all my friends.

Very nice hotel, great staff.

Overall, this hotel is good and I will stay here for the next time.

We really enjoyed the neighborhood this house was located . We loved having a house as the hotel rooms around Nagoya are notoriously small .

Very clean, very accomdating, and great location!

We loved this hotel. Things to keep in mind: no one speaks English and their entire room service is only in Japanese. The location is in the middle of nowhere, and it’s a little bit of a walk to a bus station, so we personally used uber. But the amenities made it worth it. Our private onsen was stunning. It was spacious, relaxing and so nice after traveling all day. The food was delicious as well! Normally you’d think hotel room service will be subpar but their menu is huge! And they delivered breakfast to our door every morning which is a nice treat before adventures. I personally would only get a suite room here for the extreme value and experience. It’s spacious and clean. The beds are extremely firm, though, so beware if that’s not your preference. All in all, we will stay here again. As long as you’re okay with Ubers and being away from a lot of big locations (Legoland, etc).

The most hospitable staff, especially the Japanese front desk staff! The rooms are well maintained, although I am not a fan of the strange, bouncy "tatami" floors (and the small dead roach in the bathroom area was a bit shocking). I love the drinks lounge with the gachagacha capsule machines. The meals were amazing and fun!