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Klyuchevoye Vacation Packages

OK, the paint is excellent. I didn’t like was the restaurant in pool closing at 6 o’clock in the evening while still daylight. Could have spent more time at the pool and restaurant

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Staff was great but that’s about it. Rooms and bathrooms are extremely small. You can hear everything from the hallways

The View, was so NYC..... LOVED it... The Breakfast was spectacular......

Perfect!!

Like the bathroom simple yet modern design

We were woken up this morning at 5:30am to flooding coming in through the ceiling from a rain storm. The filthy water got in my son’s suitcase and got all his clothes wet. All of it needs to be washed. None of the windows locked properly. There was mold everywhere. The toilet didn’t flush properly and the sink didn’t work. We were offered a $40 credit by the hotel for our luggage being ruined. I would like a full refund. We are beyond disappointed with the service of the Penguin hotel. We have videos of it all and it will next go on YouTube and all social media channels if they do not resolve this. Thus far Hotels.com has told us it’s too late because we had checked out of the room. This is completely unacceptable.