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Janesville Vacation Packages

I like that the staff was friendly and helpful. Im not sure if they had sewer problems because in some areas it smelled like pee. The place needs some remodeling.

Every thing is good but A/C not working

After traveling most of my day from across the country I had arrived and asked if there was somewhere I could keep my luggage for several hours till check in at 4 and I couldn’t which wasn’t an issue but something to keep in mind with flight time and when booking here. Upon arrival we had 3 towels & 1 wash cloth for 6 nights and for 2 people. When I had texted the number to request more it took 3 days to get any wash cloths or towels. We had called prior to the stay to ask if they had towels and wash cloths because I would’ve packed my own if I knew it would’ve been an issue. When I asked house keeping outside for 2 days she said they didn’t have any available.

The location is very convenient and the views were awesome. The room was also very clean and quiet. Our only problem was with the extremely unhelpful staff member who couldn’t even tell us if our room came with a refrigerator or not. We had called ahead of time to find out this information and she simply said that she was new and it would stay on our reservation. We told her we booked through Expedia and she told us to simply go to the website and look it up there. How are we supposed to go look at a particular room type and what amenities it comes with when we already booked the room? It only shows what’s available for that particular night so it would not be a good place to go to. She could’ve at least said that she’d find out from someone else but she said she would have to hang up because she had other calls coming in. We also wanted to find out whether the cafeteria was open for the very next day and she didn’t have any information on that either but at least she said that she would find out and she had that information ready by the time we checked in.

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

I wouldn’t call this place a hotel. It’s a big house that turned into a guest house. Room was really small. Reception working only 9-5. Parking outside is impossible. I wouldn’t recommend at all. Very disappointing.