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Candlewood Suites Jacksonville Southpoint by IHG

2.5 star property

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Photo gallery for Candlewood Suites Jacksonville Southpoint by IHG

Desk, laptop workspace, blackout drapes, iron/ironing board
Outdoor pool
Property entrance
Lobby sitting area
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pool
  • Gym
  • Pet friendly
  • 24/7 front desk
  • Laundry
$111
includes taxes & fees
Aug 10 - Aug 11

Explore the area

Map
4699 Lenoir Avenue South, Jacksonville, FL, 32216
  • St. Johns Town Center
    ‪6 min drive‬
  • EverBank Stadium
    ‪10 min drive‬
  • Jacksonville Naval Air Station
    ‪22 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 425 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 425 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Terrace/patio

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(9 reviews)
  • 424 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Mobility Accessible)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Accessible Bathtub (Mobility Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

Studio, 2 Queen Beds, Roll-in Shower (Mobility Accessible) | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed, Hearing Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed with Sofa bed, Hearing Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed, Hearing Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Hearing Accessible

  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Jacksonville Southpoint by IHG

Hotel in Southside
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite. Weekly housekeeping is available.
Candlewood Suites Jacksonville Southpoint by IHG offers 71 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 50-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered weekly and hair dryers can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Candlewood Suites Jacksonville Southpoint by IHG features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and laundry facilities. Onsite self parking is complimentary. A total renovation of this property was completed in April 2025.

Candlewood Suites Jacksonville Southpoint by IHG has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1998
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated entire property - April 2025
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster oven

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 45 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 5:00 PM
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Extended Stay America Jacksonville Lenoir Avenue South
Extended Stay America Lenoir Hotel
Extended Stay America Lenoir Hotel Jacksonville Avenue South
Extended Stay America Jacksonville Lenoir Avenue South Hotel
Extended Stay America Lenoir Avenue South Hotel
Extended Stay America Jacksonville Lenoir Avenue South Hotel
Extended Stay America Lenoir Avenue South Hotel
Extended Stay America Jacksonville Lenoir Avenue South
Extended Stay America Lenoir Avenue South
Hotel Extended Stay America - Jacksonville - Lenoir Avenue South
Southpoint Suites
Candlewood Suites Jacksonville Southpoint by IHG Hotel
Extended Stay America Jacksonville Lenoir Avenue South
Extended Stay America Suites Jacksonville Lenoir Ave South
Candlewood Suites Jacksonville Southpoint by IHG Jacksonville

Candlewood Suites Jacksonville Southpoint by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 110 out of 155 reviews
Rating 8 - Good. 26 out of 155 reviews
Rating 6 - Okay. 6 out of 155 reviews
Rating 4 - Poor. 4 out of 155 reviews
Rating 2 - Terrible. 9 out of 155 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Everything was fine. Nice room but there was a loud recurring noise like a door slamming every couple of minutes
Stayed 1 night in Aug 2025

8/10 Good

Tyrone or Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Came in town for overnight trip .Staff was great close to may things to eat centrally located to Southside , downtown , beaches and westside I would stay again .
Stayed 1 night in Aug 2025

2/10 Terrible

benjamin

Business traveler
Disliked: Cleanliness, staff & service, room comfort

Sketchy staff

Staff went through my meds and luggage, removed them to the office and when i found it missing claimed i never checked in and was a no call no show for my stay, even though i had a key, was obciously in the room and using it. When confronting them my luggage being go through they just wanted to make a big deal about my room being cleaned and fresh. Fresh room doesnt make my meds and luggage being gone through alright.
Stayed 2 nights in Aug 2025

8/10 Good

vanetta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and a safe environment, the hotel was updated I love the floor plan with the selfs , and full kitchen and the room was a nice size we felt at home and comfortable, only issue was the bed railing was too big and our mattress kept falling thur on the floor , my husband and I switched rooms 2 times the 3rd room we decided we were not switching because we were tired . The 1st room AC was leaking and it cause a big puddle close to bed . Water was on the floor . My mattress fell down on my side of the bed. So I moved to the center and was able to sleep comfortably, the bed was so soft and comfortable and the pillows I had the best sleep . 💤
Stayed 2 nights in Aug 2025

6/10 Okay

Alicia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

5 Stars for staff, 0 for cleanliness

The staff is the absolute highlight of this hotel. Every staff member that I interacted with was amazing. Although the hotel states that it’s recently renovated, it didn’t meet my standards. The room itself was filthy, there was pet hair everywhere, I could see visible dirt and dust on the furniture. I arrived at 1am, so I didn’t want to bother the front desk attendant. I always disinfect hotel rooms that I stay in, so I just completed a deeper clean. Also, you have to slam the doors in order for the locks to engage. Overall, great and friendly staff, but I wouldn’t stay here again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tiesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lesmaria, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say a big thank you to Noelle and Kristen front desk manager they are both amazing….. So I had an issue and had to do a late check in ( 5:00 am) they saved my room and didn’t cancelled and I think I bothered them so much that he would have killed me but with great attitude and excellent service I had no issue thank you both for an amazing stay especially with a 1 year old baby….. I RECOMMEND THIS HOTEL AND REMEMBER TO ASK FOR NOELLE AND KRISTEN (front desk manager)
Stayed 1 night in Jul 2025

6/10 Okay

Fred

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

colleen

Traveled with group
Liked: Staff & service
Great property but the 3rd floor had an awful smell. Luckily our room didn’t smell but was dreadful. Otherwise great place.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I had known how awesome your establishment was when booking all our stays. In the future we will look for your hotel when booking travels
Stayed 2 nights in Jul 2025

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

It's Humid

The AC was not working properly. The room was actually humid. The bed sheets were damp from the humidity.
Stayed 1 night in Jul 2025

10/10 Excellent

Kerri

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Jul 2025

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dog-Friendly

Area is okay. We appreciated the customer service with having a dog with us.
Stayed 1 night in Jul 2025

10/10 Excellent

harold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 1 night in Jul 2025

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, recently updated.
Stayed 1 night in Jul 2025

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort

CLEAN & COMFORTABLE

Overall a wonderful stay. Plushy bed afforded a good night's sleep & staff was impeccable (Noelle especially as was Daniel) Tables are needed poolside to put belongings on (as opposed to on ground) An excellent accommodation!
Stayed 1 night in Jul 2025

10/10 Excellent

Nadine Nicolas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 6 nights in Jul 2025

10/10 Excellent

Rajvee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience with studio has been great. It was just difficult time verifying booking but it’ll
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeffrey W

Liked: Cleanliness, staff & service, property conditions & facilities
The price was very good in exchange for what was received.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and comfortable. The only thing was the microwave wasn't to clean. Overall great environment. Staffing was awsome and helpful to explained the deposits some may not know upon purchasing the room which is $100.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 10 nights in Jul 2025

8/10 Good

Mulualem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up staying on the second floor which has kitchen. It’s very clean , renovated excellent room. I really enjoyed it. Everything is great however, if you’re staying on the second floor, the third floor is designated for the pet owners and the whole night the person that was on the third floor above my room was walking loud and making noise which kind of disrupted my sleeping for the night. Other than this, the room is excellent . so that was the negative thing that I experienced in my stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Johnathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jul 2025