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Hyatt Place Jacksonville / St. Johns Town Center

3.0 star property

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Photo gallery for Hyatt Place Jacksonville / St. Johns Town Center

Sports facility
Terrace/patio
Exterior
Daily buffet breakfast (USD 11 per person)
Outdoor pool, open 10:00 AM to 10:00 PM, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Laundry
$163
includes taxes & fees
Oct 17 - Oct 18

Explore the area

View in a map
4742 Town Center Parkway, Jacksonville, FL, 32246
  • Place, St. Johns Town Center
    ‪1 min walk‬
  • Place, University of North Florida
    ‪3 min drive‬
  • Place, EverBank Stadium
    ‪16 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(77 reviews)
  • 317 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Lake View (2 Queenbed & 1 Sofabed)

1 bedroom, in-room safe, desk, blackout drapes

Room, Lake View (2 Queenbed & 1 Sofabed)

9.2 out of 10
Wonderful
(24 reviews)
  • 520 sq ft
  • Lake view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room (2 Queenbed & 1 Sofabed)

1 bedroom, in-room safe, desk, blackout drapes

Room (2 Queenbed & 1 Sofabed)

9.0 out of 10
Wonderful
(57 reviews)
  • 366 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Lake View

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, Lake View

9.2 out of 10
Wonderful
(22 reviews)
  • 317 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Bathtub (2 Queenbed & 1 Sofabed)

Room, Accessible, Bathtub (2 Queenbed & 1 Sofabed) | 1 bedroom, in-room safe, desk, blackout drapes

Room, Accessible, Bathtub (2 Queenbed & 1 Sofabed)

9.4 out of 10
Exceptional
(18 reviews)
  • 434 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | 1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(11 reviews)
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Place Jacksonville / St. Johns Town Center

3-star hotel in Southside
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and self parking. Housekeeping is available on request.
Hyatt Place Jacksonville / St. Johns Town Center offers 160 accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Hyatt Place Jacksonville / St. Johns Town Center features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6472 square feet (601 square meters) include conference space. This business-friendly hotel also offers a terrace, dry cleaning/laundry services, and a convenience store. Onsite parking is available (surcharge).

Hyatt Place Jacksonville / St. Johns Town Center is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
The Placery - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5 per day; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 11 for adults and USD 11 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Placery

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 5 meeting rooms
  • 6,472 square feet of conference space
  • Computer station

Outdoors

  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Netflix

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per pet, per stay (maximum USD 200.00 per stay), plus a one-time cleaning fee of USD 100.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 53 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
12 children can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 11 for adults and USD 11 for children
  • Self parking fee: USD 5.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay (maximum USD 200.00 per stay) plus USD 100.00 one-time cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Place Jacksonville St. Johns Town Center Hotel
Hyatt Place St. Johns Town Center Hotel
Hyatt Place Jacksonville St. Johns Town Center
Hyatt Place St. Johns Town Center
Hyatt Place Jacksonville St. Johns Town Center Hotel
Hyatt Place Jacksonville / St. Johns Town Center Hotel
Hyatt Place Jacksonville / St. Johns Town Center Jacksonville
Hotel Hyatt Place Jacksonville / St. Johns Town Center
Hyatt Place St. Johns Town Center Hotel
Hyatt Place Jacksonville St. Johns Town Center
Hyatt Place St. Johns Town Center
Hyatt Place Jacksonville / St. Johns Town Center Jacksonville
Hyatt St Johns Town Center

Hyatt Place Jacksonville / St. Johns Town Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 738 out of 1000 reviews
Rating 8 - Good. 157 out of 1000 reviews
Rating 6 - Okay. 59 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water view was very nice. The woman who worked at the bar/starbucks in the evening was the best! Room was good. Could have used a microwave. Side tables are small; my CPAP had to sit on the floor. Bathroom was on the small size. Water pressure was so-so. I like stronger. When you turn water off it dripped onto a metal drain making an annoying noise.
Stayed 4 nights in Jun 2025

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff, clean facilities. Especially liked the large deck overlooking the lake.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Stayed 2 nights in Jun 2025

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Overall cleanliness was appreciated. I don’t know if it was because I was in and out more than usual or not, but I’ve never had a hotel stay where housekeeping knocked on the door asking if we wanted our room cleaned each day we were there.
Stayed 4 nights in Jun 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous pool and outdoor seating

Room was comfortably and clean. Loved the pool and the out door area. Clise enough to walk to shops and dining.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathy, Goose Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yhe property was just what we needed. It was relaxing, peaceful, with a calming affect.
Stayed 1 night in Jun 2025

2/10 Terrible

Jeffery

Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 2 nights in Jun 2025

10/10 Excellent

Laya, West Palm Beach

Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is right in the middle of Jacksonville Town Center, very convenient for shopping and restaurants. Our daughter just moved to the area for college, i see lots of stays in our future!
Stayed 1 night in Jun 2025

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, amenities
Very happy with our stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice place. Loved having the cigar bar next door. The view out the back was very nice. Parking was convenient, even when not having a HC available or parking in the front lot, there was side parking between hotel and cigar bar that was somewhat convenient as well. The only issue we had was two lights in our room (404) did not work, one was out completely and the other desk lamp flickered when turned on. We reported it to the front desk but it was not changed while we were there. Also the only other issue we had was that there were no microwaves in the room, they had one downstairs in the lobby area, but not as convenient having to go downstairs to heat up leftovers from dinner. Other than that, it was a great place to stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Hyatt Place a couple times now and both times were absolutely great experience. Very clean room!
Stayed 1 night in Jun 2025

10/10 Excellent

Kyana

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms, swift check in and check out.
Stayed 1 night in Jun 2025

8/10 Good

Nelly

Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Stayed 2 nights in Jun 2025

10/10 Excellent

Alia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is amazing, across the street you will find the very famous mall with all the beautiful brands and many restaurants are in the same location. The hotel itself is nice and bright. We booked a room with a lake view, it was very nice overall
Stayed 2 nights in Jun 2025

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Joey

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not a good experience on checking in. Travelling with the family and she was given an option to check in early but i wasn't but instead staff said i could check in early with a $25 fee, then she said she'll wave it and acted like she did me a huge favor but never once mentioned that with the other family checking in early. Just made me feel like she didnt want my business. With this experience i wouldn't want to consider staying with Hyatt again. Ive checked in at other hotels earlier than check-in time multiple times and never pd for it, I know its not guarantee but instead was told they'll do the best they can but unfortunately that's not the kind of customer service that i received with this Hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2025

10/10 Excellent

Anita karen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Bang for the buck this is my favorite hotel chain by far
Stayed 1 night in Jun 2025

2/10 Terrible

Sarah

Business traveler
Disliked: Cleanliness
The room was dirtty, specially the bathroom. The sink had standing water with curly hair floating. It was nauseating.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mitch

Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2025