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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Lobby sitting area
2 restaurants, breakfast, dinner served; American cuisine
Front of property - evening/night
Point of interest
Outdoor pool, open 6 AM to 10:00 PM, free cabanas, sun loungers

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$143
includes taxes & fees
Mar 22 - Mar 23

Explore the area

View in a map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, Baptist Medical Center Jacksonville
    ‪9 min walk‬
  • Place, Florida Theatre
    ‪9 min walk‬
  • Place, Times-Union Center for the Performing Arts
    ‪11 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • City view
  • 225 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • River view
  • 225 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • River view
  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

  • River view
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • River view
  • 300 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • River view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • River view
  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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  • Free WiFi
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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel in Downtown Jacksonville
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 19 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This Jacksonville hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton Hotel Jacksonville Riverfront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 510 out of 1611 reviews
Rating 8 - Good. 273 out of 1611 reviews
Rating 6 - Okay. 344 out of 1611 reviews
Rating 4 - Poor. 228 out of 1611 reviews
Rating 2 - Terrible. 256 out of 1611 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Old hotel. Not well maintained. Rooms smelled
Stayed 2 nights in Oct 2025

6/10 Okay

beatrice

Liked: Cleanliness, amenities
Disliked: Staff & service
Have some of your housekeepers around to speak English it is very annoying when someone tell you they don't understand what you're saying and they're cleaning your room
Stayed 2 nights in Dec 2025

10/10 Excellent

Gerald

Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
View was beautiful
Stayed 1 night in Nov 2025

4/10 Poor

Jasmine

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The door looked old like it was kicked in. The elevators didn’t work on the last day. The hallways had a smell as well as the parking floor.
Stayed 2 nights in Dec 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, property conditions & facilities
The hotel is extremely outdated outside of the lobby. The shower was cold. The room smelled like old cigarettes. And the elevator was not working majority of our stay. The staff was friendly but when it came to addressing issues were short and dismissive. Definitely not worth the price and would not return to this hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Deontae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Nov 2025

2/10 Terrible

Reggie

Stayed 2 nights in Nov 2025

8/10 Good

Beatrice

Stayed 1 night in Dec 2025

10/10 Excellent

Tashi

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was no free breakfast. Breakfast was served in the hotel restaurant but it cost $20 a plate (not worth it) and $22-$26 a night. Though the front desk staff were nice when you approach them no one answers the phone.
Stayed 3 nights in Nov 2025

10/10 Excellent

Caroline

Stayed 1 night in Nov 2025

8/10 Good

Brandon

Stayed 2 nights in Dec 2025

2/10 Terrible

Arkena

Liked: Staff & service
Disliked: Cleanliness, room comfort
The room was overpriced and the room was dirty
Stayed 3 nights in Nov 2025

10/10 Excellent

Demmon

Stayed 2 nights in Oct 2025

10/10 Excellent

lucy, Buford

Traveled with family
Liked: Cleanliness, property conditions & facilities
Loved the hotel
Stayed 2 nights in Nov 2025

6/10 Okay

Michael

Out of date but clean and close to everything
Stayed 1 night in Nov 2025

2/10 Terrible

Xavier

Stayed 2 nights in Nov 2025

6/10 Okay

STEPHANIE, Jacksonville

Stayed 1 night in Nov 2025

10/10 Excellent

Tonya, Lake Butler

Stayed 2 nights in Nov 2025

6/10 Okay

Bobby

Traveled with partner
Shower leaked all over the bathroom, heat didn't work had to have maintenance come to rig the heater he said was a bad thermostat, they couldn't fix the shower said it was a major issue
Stayed 3 nights in Nov 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities
Clean room beautiful view
Amazing view of downtown
Stayed 2 nights in Nov 2025

2/10 Terrible

Edwin

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is very dated, carpet worn, stained, dirty, filthy. Walls & doors marked up everywhere. Stains on matress cover, tub stained & gross, elevators raggedy...very loud & each time it was used. Sounded like it was falling apart or sound the the building was being demolished which was very loud & disturbing because our room was near the elevator. Im a light sleeper plus no peace while awake due to the noisey elevator. One person checking in during a holiday week & one valet attendant. The carpet in the lobby leading to overpriced Ruth Chris is worn & disgusting. To be downtown & a riverfront property. It desperately needs renovated & updated. This is a very poor representation for the city of Jacksonville for guest. Spend the money & make it worth the stay & hire more help. This Doubletree can definitely afford to do much better than this. We literally showered in crocs. We definitely didn't put our bare feet on that nasty carpet. The elevator slams shut & very loud. Many gave this same review that i now see after the fact. Great location...just fix the place up like it should be in such a nice location..
Stayed 3 nights in Nov 2025

10/10 Excellent

DAngelo

Stayed 2 nights in Nov 2025

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Nov 2025

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
DO Not Stay here Room was not clean Shower had mold in it and was dirty NO Hot Water Hotel lobby has been remodeled but the rooms are terrible and have a bad smell. Its being covered up now with Christmas fragrance. Only thjng nice about the hotel was the view.
Stayed 2 nights in Nov 2025