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Izucar de Matamoros Vacation Packages

La habitación que me asignaron, estaba llena de hormigas y cucarachas, a parte de que se le metía el agua

This is a beautiful historic hotel on the main square. Very conveniently located. The service staff cleaning rooms, room service, waiting & busing tables, taking care of the breakfast buffet, fresh tacos, fresh eggs, omelets, pancakes were all absolutely delightful people, friendly and welcoming. That's where the excellent ends... the front desk reception staff were NOT welcoming or inviting very snotty & rude. The manager was in the lobby most of the time just ignoring guests, our remotes didn't work and our key stopped working after 12pm our second day. Each time we came to the desk the staff was very annoyed having to help and NEVER once apologized for our inconvenience. The listing says heated pool but it is not. I guess it's to much for management to greet and show their appreciation for your business. I've worked in hotels and travel retiring after a 45 year career. I would never have passed a customer without greeting them. They send messages through the message system but do not respond to yours either.

Friendly staff

Excelente servicio

La habitación era amplia y estaba limpia. El desayuno incluído es sencillo pero tienen buen sazón. El personal que atiende muy amable y servicial. La ubicación es excelente para visitar el centro histórico caminando. El hotel no cuenta con estacionamiento, pero hay cajones en la calle (con parquímetro) y un estacionamiento justo en la esquina. Hay varios restaurantes y otros hoteles en esa misma cuadra, por lo que pudiera resultar molesto para los que tienen el sueño muy ligero. Nosotros dormimos bastante bien.

If you need a place to relax while enjoying the sights, this is the spot. Very serene and quaint. Loved the resident cat, Oreo. Staff was quite helpful and go out of their way to make your stay unforgettable.