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Izucar de Matamoros Vacation Packages

La habitación que me asignaron, estaba llena de hormigas y cucarachas, a parte de que se le metía el agua

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This is a beautiful historic hotel on the main square. Very conveniently located. The service staff cleaning rooms, room service, waiting & busing tables, taking care of the breakfast buffet, fresh tacos, fresh eggs, omelets, pancakes were all absolutely delightful people, friendly and welcoming. That's where the excellent ends... the front desk reception staff were NOT welcoming or inviting very snotty & rude. The manager was in the lobby most of the time just ignoring guests, our remotes didn't work and our key stopped working after 12pm our second day. Each time we came to the desk the staff was very annoyed having to help and NEVER once apologized for our inconvenience. The listing says heated pool but it is not. I guess it's to much for management to greet and show their appreciation for your business. I've worked in hotels and travel retiring after a 45 year career. I would never have passed a customer without greeting them. They send messages through the message system but do not respond to yours either.

The hotel staff were always helpful and made me feel very welcome. Special thanks to Paco and Elizabeth.

The location is very good, the rooms are large and the AC works but

If you need a place to relax while enjoying the sights, this is the spot. Very serene and quaint. Loved the resident cat, Oreo. Staff was quite helpful and go out of their way to make your stay unforgettable.