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Hotel Masam

2.5 star property

Choose dates to view prices

Photo gallery for Hotel Masam

Exterior
Free WiFi, bed sheets
Reception
Reception
Living area

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
  • Miguel Hidalgo
    ‪1 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪4 min walk‬
  • North Beach
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪114 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Free WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Triple Room

Economy Triple Room | Free WiFi, bed sheets

Economy Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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Front of property

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The price was $262
The price is $197 total
includes taxes & fees
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About this property

Hotel Masam

Hotel in Centro - Supmza 001
A rooftop terrace, concierge services, and tour/ticket assistance are available at this hotel. WiFi in public areas is free. Other amenities include wedding services and a reception hall. Housekeeping is available once per stay.
Hotel Masam offers 14 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include bathtubs. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided once per stay.
Hotel Masam features a rooftop terrace, tour/ticket assistance, and concierge services. Wireless Internet access is complimentary.

Hotel Masam has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • No elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Sayil Hotel
Hotel Masam Hotel
SAYIL HOTEL BOUTIQUE
Hotel Masam Isla Mujeres
Hotel Masam Hotel Isla Mujeres

Hotel Masam Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 77 reviews
Rating 8 - Good. 19 out of 77 reviews
Rating 6 - Okay. 16 out of 77 reviews
Rating 4 - Poor. 6 out of 77 reviews
Rating 2 - Terrible. 5 out of 77 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Juan

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, hotel is in ok condition
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!
Stayed 1 night in Jul 2024

10/10 Excellent

Valentina

Stayed 3 nights in Jun 2024

6/10 Okay

peter

Liked: Cleanliness
On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.
Stayed 4 nights in May 2024

6/10 Okay

Verified traveler

Traveled with family

Average for 1 night

Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.
Stayed 1 night in Mar 2024

4/10 Poor

Stephan

Disliked: Property conditions & facilities
There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Stayed 5 nights in Nov 2023

6/10 Okay

David

Stayed 7 nights in Jun 2023

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, comfortable
Stayed 4 nights in May 2023

6/10 Okay

Miriam

Stayed 1 night in May 2023

6/10 Okay

Martha

Stayed 1 night in May 2023

8/10 Good

Joanna, Independence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location especially for a solo traveler
Stayed 7 nights in Apr 2023

4/10 Poor

Ida

Stayed 6 nights in Mar 2023

8/10 Good

Eduardo

Stayed 1 night in Apr 2023

10/10 Excellent

samantha

Stayed 6 nights in Mar 2023

8/10 Good

Lorie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Stayed 1 night in Mar 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water problems is all, but if you’re adaptable don’t worry:)
Stayed 9 nights in Feb 2023

8/10 Good

Virginia

Stayed 7 nights in Feb 2023

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside.
Stayed 7 nights in Feb 2023

4/10 Poor

Heather

Stayed 2 nights in Feb 2023

4/10 Poor

Cecilia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Maintenance issues - only hot water
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación a buen precio. Solo le falta decoración al lugar para hacerlo mas atractivo.
Stayed 1 night in Oct 2022

10/10 Excellent

Adriana

Stayed 1 night in Jan 2023

8/10 Good

Blaise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Tayse Cristina

Disliked: Cleanliness, property conditions & facilities, room comfort

NO GO UNTIL FURTHER NOTICE

We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that.
Dust
Mold
No care
Dirty floor
Stayed 1 night in Dec 2022