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Economy Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Amenities

Property Features

Hotel Masam features a rooftop terrace, tour/ticket assistance, and concierge services. Wireless Internet access is complimentary.

Hotel Masam has designated areas for smoking.

  • Tile flooring in public areas
  • Luggage storage
  • Wheelchair accessible – no
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Concierge services
  • Designated smoking areas
  • Front desk (limited hours)
  • Reception hall
  • Tours/ticket assistance
  • Year Built - 2000
  • Beach towels
  • Total number of rooms - 14
  • Number of floors - 2
  • Free WiFi
  • Number of buildings/towers - 1
  • Wedding services
  • Number of stairs to reach property 3

Room Amenities

Hotel Masam offers 14 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include bathtubs. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided once per stay.

  • Air conditioning
  • Daily housekeeping
  • Private bathroom
  • Wireless internet access
  • Bathtub only
  • Free WiFi
  • Housekeeping - once per stay
  • Limited housekeeping
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 1
  • Soap
  • Toilet paper
  • Window screens
  • Toothbrush and toothpaste not available
  • Number of days between towel changes: 2
  • Change of bed sheets (on request)
  • WiFi speed 25+ Mbps
  • Smooth flooring in room

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Payment types

Fees

Optional extras

  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 11:00 PM

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a private host, not a professional engaged in trade or business. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

Front desk opens daily at 9:00 AM

Front desk closes daily at 9:00 PM

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Guest accommodation is not sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Staff temperature checks are conducted regularly

Temperature checks are not available to guests

Masks are not compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Mobile key entry is not available

Protective clothing is not available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

Food service has not been amended for enhanced safety

No shield between guests and staff in main contact areas

Staffed front desk

Guests are not provided with hand sanitizer

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

No cribs (infant beds) available

Property does not follow regional sanitization guidelines

No elevators

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Individually-wrapped food options are not available

Debit cards

Gap period enforced between guest stays - 24 hours

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets or service animals allowed

We should mention

No pets and no service animals are allowed at this property.

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Hotel Names

  • Sayil Hotel
  • Hotel Masam Hotel
  • SAYIL HOTEL BOUTIQUE
  • Hotel Masam Isla Mujeres
  • Hotel Masam Hotel Isla Mujeres

Hotel Reviews

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