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La Poza

2.0 star property

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Photo gallery for La Poza

Exterior
Superior Suite | 1 bedroom, individually decorated, individually furnished
Superior Suite | Private kitchen | Fridge, microwave, oven, coffee/tea maker
Terrace/patio
Superior Suite | Living area | 40-inch Smart TV with digital channels

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
14 Avenida Guerrero, Isla Mujeres, QROO, 77400
  • Place, North Beach
    ‪3 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪6 min walk‬
  • Place, Dolphin Discovery
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪69 min drive‬

Room options

View all photos for Deluxe Suite

1 bedroom, individually decorated, individually furnished

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, individually decorated, individually furnished

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite | Living area | 40-inch Smart TV with digital channels

Panoramic Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Private kitchen | Fridge, microwave, oven, coffee/tea maker

Superior Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

La Poza

Hotel in Centro - Supmza 001
An outdoor pool and a rooftop terrace are available at this hotel. Housekeeping is available on request.
La Poza offers 18 air-conditioned accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations have separate sitting areas and include dining tables and kitchen islands. Kitchens offer refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads.

This Isla Mujeres hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 40-inch Smart televisions come with digital channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
La Poza features an outdoor pool, a rooftop terrace, and an elevator. The property has a front desk available during limited hours.

La Poza has designated areas for smoking.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (on request)

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Kitchen
  • Kitchen island
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests are required to download the property's Whatsapp mobile app before check-in

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Housekeeping fee: USD 25 every 7 days

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

La Poza Hotel
La Poza Isla Mujeres
La Poza Hotel Isla Mujeres

Reviews

La Poza Reviews

9.6

Exceptional

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 34 out of 41 reviews
Rating 8 - Good. 6 out of 41 reviews
Rating 6 - Okay. 0 out of 41 reviews
Rating 4 - Poor. 1 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Misaho, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
This place is really great. The rooms are very spacious and completely cleaned. It is very close to the beach and restaurants. Plus Stephan is very helpful with everything. 😊😊😊😊😊😊
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Location was a 10! Karen and Esteban are fantastic. I can’t wait go back
Stayed 3 nights in Jul 2025

10/10 Excellent

Miguel

Stayed 2 nights in Jul 2025

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great trip our condo was great. The gentleman that was at the front desk and His wife was the best. They were very helpful and nice.
Stayed 7 nights in Jan 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Mayra J., Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, service and room amenities are great!
Stayed 7 nights in Feb 2025

10/10 Excellent

Colton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 5 nights in Feb 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed Feelings

The hotel looks new and the condo is beautiful and nicely equipped. There are no amenities except for a lovely rooftop pool. I’m glad that our place faced the direction of the ocean because the street side is really loud. However, there’s an elementary school on the backside and the incredibly loud morning songs and the teacher on loud speaker could have woken the dead. Chaise lounges on the terrace would have been a nice touch, as well as robes. Comparably priced hotels such as El Secreto offer so much more. There was no safe in our room, which most places offer, and since there was not 24 hour security leaving valuables in our room made us nervous. Lumbar pillows would have made the sofa and bed more comfortable. We would definitely not stay here again. There wasn’t even a shelf in the shower so we had to leave our shampoo and soap on the floor. Walking in the door the first impression is great, but the condo was not thoughtfully designed. The owner should stay in the unit for a week to understand why the place is lacking for the price.
Stayed 4 nights in Feb 2025

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Great value. Very nice common pool area. Spacious living room/kitchen areas. In-suite laundry was a bonus, although we didn't use it. Cons: No safe. Recommendation: Request a room above the ground floor.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Property is spotless and the staff provided excellent service. Only downside is a school adjacent to the building so the kids playing may not appeal to everyone.
Stayed 9 nights in Jan 2025

10/10 Excellent

bradLEY

Stayed 4 nights in Dec 2024

4/10 Poor

Douglas, Fairport

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It look faboulas in pictures. No toiletries, coffee, no extras of any kind, cabinets too tall for a 6.3" person to reach, echos, noisey, VERY impersonal & empty feeling. Zero personality!!! There's a reason its half vacant during the holidays even though its 3 blocks from the beach. The man at the front door is kind and wondetful. Nobody is at the front desk at night. I will not go back.
Stayed 2 nights in Dec 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot,great location
Stayed 11 nights in Nov 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve never stayed at the same place twice while on the island, we’re booked to stay here again, already. Esteban and staff are super helpful and friendly!!
Stayed 16 nights in Oct 2024

8/10 Good

Daniel

Liked: Property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Ronda Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome, great view, great staff, close to shopping, dining, beach all within a few minutes walk. Very clean, updated. I will be back! In El Centro.
Stayed 8 nights in Sep 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! The men at front desk were always so nice and helpful! The condo was very clean and newly renovated! Loved it had a kitchen and washer! It was pretty much in the middle. So was walking distance from ferry and the beach!
Stayed 9 nights in Aug 2024

10/10 Excellent

Ricardo

Traveled with family
Liked: Amenities
A shout out to the team (Esteban) at "la poza", we couldn't have asked for more. The Condo and the locatuon was excellent. The beach is a block away to your right. Four great breakfast restaurant to the right had side next to the mercado. A bank right in front to change your dollars. A GOLF cart rental in front of the condos. The island is four(4) miles long. Excellent restaurants for dinner a block away. Convenient stores, pharmacy, bakerys, coffee shops all around. The bottom floor ofthecondo has a coffee shop and healthy food store, ah and yes a "spa", make your reservation. Great vacation in Isla mujeres!!!!
Stayed 7 nights in Aug 2024

10/10 Excellent

Shari

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely would stay again

Esteban at the front desk was amazing! Very helpful and rhere if we needed anything
Stayed 9 nights in Jul 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were so kind and helpful. The space was very clean and peaceful. The pool on the roof was nice and perfect temperature! Loved every bit of it. Would highly recommend.
Stayed 4 nights in Jul 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Clean and comfortable room, Esteban is super helpful and friendly Highly recommended
Stayed 4 nights in Jul 2024