4/10 Poor
Alexander
Apr 25, 2025
Disliked: Staff & service, property conditions & facilities
I stayed at this hotel for just one night as a layover for my next flight in the morning, unfortunately, I can’t say I had a good experience. I called the hotel when I arrived at IAH in order to be picked up since this property offers free shuttle service to and from the airport. However, no one responded despite calling three times. Thankfully, I was able to get to get to the shuttle a while later at the designated Hotel shuttles arrival spot. When I got out of the shuttle, the driver hounded me about giving a tip. I understand very well that this type of work relies very much on tips, however, tips are NOT mandatory and the last thing anyone wants to do is tip someone who is outright hounding you to give them money when it’s a service provided by the hotel. Then when I arrived at property late night because and there was nobody at the lobby to help heck me in, seems to be understaffed as there was only one employee I saw during my entire stay.The key to the room did not work and had to return back down to the lobby to get a new key. I stayed a grand total of 8 hours, but everything seemed to go wrong. I travel a lot and I don’t think I’ve ever had an experience this bad with a hotel in a very long time. This review is meant as caution for people thinking of staying here.
Alexander
Stayed 1 night in Apr 2025