2/10 Terrible
Mrinal Raj
Traveled with partner
Aug 22, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Urgent Complaint – Demand for Refund and Compensation
To Whom It May Concern,
I am writing to formally lodge a serious complaint regarding my recent stay at your property. I had just been discharged from the hospital and booked a room expecting rest and recovery. Instead, I was subjected to a mosquito-infested room, where I spent the entire night fighting off bites, including to my face.
This is not only unacceptable but also a health hazard. I reported the issue to staff, only to be told the manager was “not around.” Nothing was done to resolve the situation. The conditions I endured violated the basic standards of health, safety, and hospitality.
Because of this negligence, I am demanding:
1. A full refund of my stay.
2. Compensation for the additional medical stress and costs I am now facing as a result of your unsafe conditions.
If this matter is not addressed immediately, I will have no choice but to:
• File complaints with the local health department and consumer protection agencies.
• Leave detailed public reviews warning others of these dangerous conditions.
• Seek legal remedies, including recovery of medical expenses, through small claims court.
I expect a written response and resolution within 7 days of this message.
Sincerely
Mrinal Raj
Stayed 2 nights in Aug 2025