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Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5 star property

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Photo gallery for Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Enjoy a city view from the large window, featuring two single beds, a flat-screen TV, and a cozy seating area.
Relax with a drink at the hotel bar, where you can enjoy a selection of beverages and watch your favorite shows on the multiple TVs.
Standing tall in the heart of the city, this hotel boasts a striking vertical facade with evenly spaced windows.
Enjoy a scenic coastal drive along the ocean with a picturesque pier extending into the water.
Conference room with tables, chairs, and large windows.

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Parking available

Explore the area

Map
2712 Southwest Fwy, Houston, TX, 77098
  • Rice University
    ‪2 min drive‬
  • Houston Zoo
    ‪4 min drive‬
  • MD Anderson Cancer Center
    ‪5 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

Room options

Standard Room, 1 King Bed

7.2 out of 10
Good
(27 reviews)
  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Room

8.2 out of 10
Very good
(10 reviews)
  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(40 reviews)
  • 430 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

7.2 out of 10
Good
(5 reviews)
  • 850 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed (Worklife)

7.6 out of 10
Good
(16 reviews)
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds (WorkLife)

8.0 out of 10
Very good
(10 reviews)
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

About this property

Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5-star hotel in Greenway Plaza-Upper Kirby
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG offers 354 accommodations with coffee/tea makers and hair dryers. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 8 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Crowne Plaza Houston Med Ctr-Galleria Area by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
2712 Bistro and Bar - This bar serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 19 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 2712 Bistro and Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • High-pile carpet in room
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19 per person
  • Covered self parking fee: USD 25.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Houston River
Crowne Plaza Houston River Oaks
Crowne Plaza Oaks Houston
Crowne Plaza River Houston
Crowne Plaza River Oaks
Crowne Plaza River Oaks Hotel
Crowne Plaza River Oaks Hotel Houston
Crowne Plaza River Oaks Houston
Houston Crowne Plaza
River Oaks Crowne Plaza Houston
Crowne Plaza Houston River Oaks Hotel Houston
Crowne Plaza Houston River Oaks Hotel

Crowne Plaza Houston Med Ctr-Galleria Area by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 422 out of 1016 reviews
Rating 8 - Good. 204 out of 1016 reviews
Rating 6 - Okay. 148 out of 1016 reviews
Rating 4 - Poor. 104 out of 1016 reviews
Rating 2 - Terrible. 138 out of 1016 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Apr 2025

4/10 Poor

Gerardo

Stayed 1 night in Apr 2025

10/10 Excellent

Madeline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well, first time to check in Crown Plaza was very happy because it’s pretty close to go to Rice University College. We’re very comfortable to stay, the receptionist was very kind, friendly and awesome. The room was clean and nice. I Love to recommend hundred percent. The price also is very reasonable. Thank you Crown Plaza Hotel.
2 queens bedroom
Stayed 1 night in Apr 2025

6/10 Okay

Alexis

Disliked: Staff & service
Stayed 4 nights in Apr 2025

8/10 Good

justin

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was nice and so were the staff. The hotel has a few run down items but nothing too bad.
Stayed 3 nights in Apr 2025

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Mar 2025

2/10 Terrible

Denny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID - Dirty and not to be trusted

Old, dirty and Ola - the front desk manager, hung up on me when i asked to speak to a manager as they wouldnt refund me for early check out
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities

Service iffy, bldg old, breakfast BAD. Staff nice.

It was serviceable. It feels like it used to be a much higher-class hotel and has fallen on hard times. In general, the people were great to interact with, but the actual response was not good. Specific issues: - We went to the front desk and requested an extra pillow and blankets about 8:00 p.m., and were told no problem, they’ll send it up. Nobody ever came up. We went down again just after midnight and the staff had changed. The new people were abrupt and not very friendly and said sorry, housekeeping is gone and they had no pillows. I asked if they’d had them hours ago when we’d first asked, and got “You were misinformed.” No “sorry” or anything. - About 8:30, the toilet clogged and we went to the front desk to ask for a plunger or someone, and they said they’ll send someone. We waited for over an hour and went back down to ask again about the toilet, and someone finally came up. - The breakfast buffet was far lower quality than many free breakfasts; DEFINITELY not worth $19 per person. The description said they had waffles (no); an omelet bar (no); a variety of fresh fruit (some sad melon slices and an apple). Nothing else you couldn’t get at a gas station. Again, the *people* were fine, but they didn’t have much to work with. - The mini-fridge was missing a foot so it tips forward each time you open it. - Over half the channels on the TV were unavailable. - It seemed like only half the elevators were working the whole time. - Little things in disrepair.
Stayed 2 nights in Apr 2025

10/10 Excellent

Leslie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff is awesome! Beds are so comfortable. Sheets are so soft.
Stayed 2 nights in Apr 2025

8/10 Good

Marlee

Stayed 3 nights in Mar 2025

10/10 Excellent

Marlen

Stayed 1 night in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness
Great accommodation!
Stayed 1 night in Dec 2024

10/10 Excellent

Jesus, Corpus Christi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a business and pleasure trip. The hotel was centrally located for all of my activities.
Stayed 4 nights in Mar 2025

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Wouldn't Stay Again

The door wouldn't open after trying 30min they have us another room that didn't have heat. It took them forever to send someone to look at it before again giving us another room
Stayed 1 night in Dec 2024

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth spending $ on
Stayed 1 night in Mar 2025

10/10 Excellent

KHALIF

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ex ellent service

Stayed 1 night in Mar 2025

10/10 Excellent

Earline

Stayed 3 nights in Mar 2025

6/10 Okay

Katrina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk expect me to know everything, just gave me the key card, and another tag which im not familiar with, and said ‘you are good to go’. And, gave us an occupied room initially.
Stayed 1 night in Mar 2025

6/10 Okay

Kim, Chula Vista

Traveled with partner
Disliked: Cleanliness, amenities
Housekeeping services provided only 1 out of 4 days stay. Had to get set of new towels & coffee from the front desk 2 times. Put the sign on the door to request the cleaning but I guess they didn't understand the sign?????
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

10/10 Excellent

Harold

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Good location near downtown Houston and the Galleria. Easy to get where I needed to go
Stayed 1 night in Mar 2025

10/10 Excellent

Alexis

Traveled with group
Liked: Cleanliness, staff & service
Cool hotel for the price
Stayed 3 nights in Mar 2025

10/10 Excellent

Briguitzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Mar 2025

10/10 Excellent

Yaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2025