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Ala Moana Hotel by LSI Resorts

3.0 star property

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Photo gallery for Ala Moana Hotel by LSI Resorts

Front of property
Terrace/patio
Lobby
Outdoor pool, open 8:00 AM to 6:00 PM, sun loungers
Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

6.2 out of 10

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Spa
  • Laundry
  • Gym

Explore the area

Map
410 Atkinson Drive, Honolulu, HI, 96814
  • Ala Moana Center
    ‪5 min walk‬
  • Hawaii Convention Center
    ‪5 min walk‬
  • Waikiki Beach Walk
    ‪3 min drive‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪14 min drive‬

Room options

View all photos for Superior Room (Waikiki Tower Run of House)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room (Waikiki Tower Run of House)

  • Mountain view
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Double Beds

View all photos for Standard Room, 1 Queen Bed (Kona Tower Run of House)

Standard Room, 1 Queen Bed (Kona Tower Run of House) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed (Kona Tower Run of House)

  • City view
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Ocean View (Waikiki Tower)

Superior Room, Ocean View (Waikiki Tower) | Beach | Beach nearby

Superior Room, Ocean View (Waikiki Tower)

  • Ocean view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Ala Moana Hotel by LSI Resorts

3-star hotel in Ala Moana
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Ala Moana Hotel by LSI Resorts offers 18 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Honolulu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Dada Salon and Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
In addition to a full-service spa, Ala Moana Hotel by LSI Resorts features an outdoor pool and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

A business center is on site at this 3-star property. Event facilities measuring 14000 square feet (1260 square meters) include conference space. This business-friendly hotel also offers a fitness center, spa services, and a terrace. Parking is available onsite for a surcharge. A total renovation of this property was completed in September 2020.

Ala Moana Hotel by LSI Resorts is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 9:00 AM and 1:00 PM.
Dada Cafe - This bistro serves breakfast, lunch, and dinner.
Signature Steakhouse - Overlooking the ocean, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Plantation Cafe - This café serves breakfast only. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 34.50 per day)
  • Valet parking on site (USD 45 per day)

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: USD 10 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Dada Cafe
  • Plantation Cafe
  • Signature Steakhouse
  • Starbucks

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • 14,000 square feet of conference space
  • Business center

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • Renovated entire property - September 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out fee: USD 90

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Units booked under LSI Resorts At Ala Moana are privately managed hotel units at Ala Moana. Please contact LSI Resorts directly for any questions or issues before, during and after your stay.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 per person
  • Self parking fee: USD 34.50 per day
  • Valet parking fee: USD 45 per day
  • Late check-out fee: USD 90
  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 128-176-9472
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Ala Moana Luxury Suites International
Ala Moana Luxury Suites International Honolulu
Ala Moana Luxury Suites International Hotel
Ala Moana Luxury Suites International Hotel Honolulu
Luxury International Suites
Luxury Suites Ala Moana
Luxury Suites International
Ala Moana Hotel LSI Resorts Honolulu
Ala Moana Hotel LSI Resorts
Ala Moana LSI Resorts Honolulu
Ala Moana LSI Resorts
Ala Moana by Luxury Suites International
Ala Moana by LSI Resorts
Ala Moana By Lsi Resorts
Ala Moana Hotel by LSI Resorts Hotel
Ala Moana Hotel by LSI Resorts Honolulu
Ala Moana Hotel by LSI Resorts Hotel Honolulu

Ala Moana Hotel by LSI Resorts Reviews

Reviews

6.2
Rating 10 - Excellent. 159 out of 935 reviews
Rating 8 - Good. 254 out of 935 reviews
Rating 6 - Okay. 202 out of 935 reviews
Rating 4 - Poor. 156 out of 935 reviews
Rating 2 - Terrible. 164 out of 935 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Niki

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The host has their cleaner only just finish what they called cleaning 2 min after we arrived at the room we had to wait outside in the hallway to only get in and find hair on the towels I made a complaint about this and then I decided to check the sheets and they also had black hair on them bed was so uncomfortable we woke up with sore neck and back everyday it was horrible I made another complaint about the sheets and they accused us of laying in the bed when we literally just got there dying to have a shower and had to wait for the cleaner to go downstairs wash the towels and sheets again because they didn’t have a spare set of towels or sheets to give us this was such a bad way to start a vaycay I had to go to target and buy my own towels just so we can have showers after a 10 hour flight I asked for a one night refund on our stay which I think was reasonable and I’m yet to hear back from them still I called them that many times and no one would get back to me it’s ridiculous will never book through LSI resorts again I’ll stick to booking directly through the hotel with better services and cleanliness
Stayed 7 nights in Feb 2025

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They reel you into thinking you are staying in a 4star hotel. In reality you stay in anasty attached property. No one to call for help.
Stayed 1 night in Feb 2025

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service

You Need to Improve Your Services to Ala Moana

Stayed 4 nights in Feb 2025

2/10 Terrible

Meme

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leaking water and broken door hinge

Our stay had made it pretty bad experience for us to visit Hawaii. We got a private room and was not aware it is a private Airbnb separately from the hotel at Ala Moana Hitel. Our room had leaking water all over the front door from the fridge, along with a broken door hinge we couldn’t open or closed the main door. I went to get a new room but we could not, the hotel reception send us to these RSI private owner, we did not have any choice. We went back to the room, they came and fixed the door but did not even look at the fridge. We cleaned up the floor ourself, we think it’s the fridge from thawing out. The next day we ran out of toilet papers, they did not leave extra toilet paper for our 6 days stay. I’ve never booked a place where toilet paper is not provided. I again called RSI people and they said they charge $50 for service fee on top of towels fees and toilet paper is $1.50 each roll, I called hotels.com and ask if we can get a new room but nothing was done except a $250 credit to my account. We stay our 6nights. We will never book with these private owner, terrible!! Both me and my husband called and ask for management but nothing was escalated and not ever a phone call back. Our room is 2015 with Ala Moana Hotel, don’t book this room at this hotel.
Stayed 6 nights in Feb 2025

10/10 Excellent

Everett

Stayed 3 nights in Feb 2025

6/10 Okay

Justice

Stayed 2 nights in Feb 2025

2/10 Terrible

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't book thru LSI

This tired room needed a fresh coat of paint and a rug shampoo. The shower curtain was dirty and not properly hung. The toilet paper holder was halfway off the wall and the paper kept falling off. The bathroom door didn't stay shut. There was one tiny tube of bath gel for three people for 8 days. There was no liner for the ice bucket and not even a matched set of glasses (except for two useless champagne flutes). There weren't all that many plugs available for cell phones, etc., and the plug on the table lamp didn't take a charge. We had problems with the tub, which didn't drain one night (we had to bail it out with the garbage can in order to take showers) and the toilet got plugged another night. The phone number provided by LSI wasn't answered, not even the emergency option #3. Luckily, the Ala Moana hotel manager supplied another number that did get answered, but that person was in Las Vegas. Tho friendly, she wasn't able to do anything to help us after hours. There is not 24/7 service for LSI. A plumber did arrive unannounced the following day to fix the tub, and a very unfriendly person (definitely not a plumber) came with a plunger to clear the toilet the following morning. We didn't know when/or if anyone would show up. Not my idea of customer service. The beds were comfy, and the view from the lanai was nice, but hard to screw those things up. Too bad, since this is such a great location. We've been to this hotel many times.
Stayed 8 nights in Jan 2025

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining facilities on site are fantastic. The rate I paid for my stay was very reasonable. The hotel was nice interior . Great location. The room was clean but very average. A bit more soundproofing would be good as I could here everything in the hall and on the streets.
Stayed 6 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property in as of itself is Great!! All the staff and amenities were great. The problem I had with this reservation was the room I was in. I did not realize (my mistake) that the "by LSI" part was a privately owned room within the hotel complex. I had previously stayed at the Ala Moana Hotel and loved it. I jumped at the chance to stay here again at a much better rate. The problem was with the room I was assigned at check-in. When I entered the room there was a distinctive "musty or moldy" smell, some of the lights didn't work and I couldn't plug in my phone charger in the power outlets. The plug kept falling out or didn't work. I tried opening the window to air it out but the smell didn't go away. After about 30 mins I started getting a headache. I went down to the front desk asking to change rooms and they I needed to contact LSI, which is in Las Vegas. After several calls I was very fortunate to switch rooms. Had I not been able to I would have lost out my monies since I prepaid for the lower rate. I wont do that again!
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Staff & service

Good for the price

Our stay was good, the room had most everything we needed and was a great location! The cleanliness in the bathroom was a bit of a concern but overall a really great spot for the value!
Stayed 6 nights in Jan 2025

6/10 Okay

Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Lyubov

Stayed 8 nights in Nov 2024

8/10 Good

Garabet

Stayed 5 nights in Dec 2024

2/10 Terrible

Martha

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

LSI @ Ala Moana hotel is horrible

Do not ever reserve LSI @ Ala Moana hotel. This is not a review of Ala Moana hotel. But of the rip off company LSI that rents privately owned condos w/i the hotel. I prepaid for a superior room that was supposed to have 1 queen bed or 2 double beds. There was 1 double bed. Ut was 100 sqft smaller than advertised, it had a handicapped accible bethroom that had 2 open drain inthe floor, which would become very wet after we showeted. There was no bathmat, no luggage rack, moldy coffee machine, 1 tiiny bar of soap, no table in the room, no housekeeping for 3 days, AND no way to complain. I paid $300/nite for this dump..no way was this a superior room. I spent 30 minutes with hotels.com trying to fix it, tgry said nothing could be done. DO NOT BOOK WITH LSI, YOU WILL BE RIPPED OFF WITH NO HUMAN TO TALK TO
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the roomand location. The convenience of being near the mall and eateries. The parking lot was not full, was easy to find a good spot to park. Service was friendly and helpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sheldon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2024

10/10 Excellent

Christian G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Allan Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable property well-maintained very friendly staff. I would highly recommend dada on the third floor. Good food delicious chef Cyrus Goo is awesome!!!
Stayed 8 nights in Oct 2024

10/10 Excellent

Gladwell

Liked: Cleanliness, property conditions & facilities
Room is clean and well kept
Stayed 5 nights in Oct 2024

6/10 Okay

David

Business traveler
Disliked: Cleanliness
Stayed 6 nights in Oct 2024

4/10 Poor

Vincent

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Jackson T

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ala Moana Hotel

Awesome place to be!
Stayed 2 nights in Sep 2024

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Steven

Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff had poor attitudes and were not helpful.
Stayed 14 nights in Aug 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you again and see you in february!
Stayed 4 nights in Sep 2024