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Our stay was unfortunately disappointing, although the low price should set expectations accordingly. The biggest issue happened at check-in. The hotel told us they could not find our Hotels.com reservation, so we had no choice but to pay for another room directly at the hotel. Thankfully, Hotels.com handled the situation professionally and refunded the original booking. We really appreciate their excellent customer service. As for the hotel itself, the room was not cleaned during our stay, the staff generally seemed unfriendly and unwelcoming, and there were no afternoon snacks despite the all-inclusive concept. At meal times, flies were constantly flying around the food, which was unpleasant. The building is quite old and in need of renovation. The shower drain barely worked, causing water to flood the bathroom after every shower. The hotel was also almost empty during our stay, yet the overall service still felt lacking. The entertainment program was very limited, and the animation team came across as rude rather than engaging. Overall, you get what you pay for. If you’re choosing this hotel because it’s very inexpensive, keep your expectations realistic.

Very nice hotel, excelent time spent. Quiet place, good for families. Pools were clean staff was polite and Smily faces. Clean rooms.

What a fabulous stay! This hotel is beautiful, clean and attractive. Staff are all so welcoming and polite. Food is super delicious and there is a wide variety - for example: gluten free and vegan options too. The rooms are spacious and clean. Every location in the hotel is well maintained and staff are very well trained. I will return, as this hotel created lovely sentimental memories for us. I want to thank all the staff and management. If you are reading this review, please do not even if think - just book!

Great

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