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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property

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Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Sports facility
Breakfast and dinner served
1 Bedroom Oceanfront | Living area | 32-inch flat-screen TV with cable channels, TV
Exterior
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping
$235
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Coconut Island Park
    ‪7 min walk‬
  • Place, Port of Hilo
    ‪3 min drive‬
  • Place, University of Hawaii at Hilo
    ‪5 min drive‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View | Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

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About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5-star hotel in Keaukaha
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center. Housekeeping is available on request.
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.39 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Reviews

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

8.2

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 609 out of 1309 reviews
Rating 8 - Good. 377 out of 1309 reviews
Rating 6 - Okay. 194 out of 1309 reviews
Rating 4 - Poor. 73 out of 1309 reviews
Rating 2 - Terrible. 56 out of 1309 reviews

Reviews

6/10 Okay

Rose, North York

Traveled with family
The views were amazing but the immediate concrete area by the window is an eyesore. The pool was a bit dirty and opens at 9am even if it says 7am on the website. The fridge wasn't cold. However, we loved how close it was to everything. Front desk says they couldn't send my receipt because I put the room under another person's name (I paid for the hotel). It was weird.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy traveler LC

Very good stop to see the Hawaii volcanoes NP. The staff were so nice to give us direction to get to the eruption site, even bottles to carry fresh water and flash lights to use at night. The surrounding environment of the hotel is so pretty, our room had very nice view. We enjoyed the stay very much!
Stayed 2 nights in Jun 2025

10/10 Excellent

Puili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

YEONG-PING

Stayed 3 nights in Jun 2025

2/10 Terrible

Steve

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hilo is very sketchy, the hotel allowed unregistered locals to use the pool, plus they had unleashed dogs. When we complained, they kicked the people out but they were very vulgar to us, using profanity regularly, and confronting us in a threatening manner. We checked out immediately and have asked for a full refund.
Stayed 1 night in Jul 2025

4/10 Poor

James

Traveled with family
Liked: Cleanliness
I’ve stayed at 3 hotels in Hilo, this is my least favorite.
Stayed 1 night in Jul 2025

6/10 Okay

Jacquelynn

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I would not stay here again, despite the beautiful views, convenient location and free parking. The hotel is in desperate need of a makeover. No safes in the room. No bedside lamps.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well kept and beautiful outside. The lobby and our room were very spacious, nicely decorated and comfortable. Staff was welcoming and helpful. We really enjoyed the live music at bar/cafe, as well as the yummy food.
Stayed 1 night in Jul 2025

8/10 Good

Terri

Stayed 1 night in Jul 2025

8/10 Good

PRESTON

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Cool
Stayed 1 night in Jul 2025

8/10 Good

Thomas

Liked: Staff & service
Stayed here as less than 1 hour from seeing Kilauea vocano (amazing). Property needs updating but my room clean. Buffet was good. Stayed on 2nd floor so no elevator and had to walk short stairs but ocean view great. Mini fridge helps. Saw alot of reviews both good and bad and say I had a good experience. Lots of parking on property and staff very freindly. Nearby park where you can jump into ocean from a structure as lots do this. Also near a Japanese garden you can stroll. To management PLEASE clean the Koi pond as green algae/moss must be bad for Koi.
Stayed 3 nights in Jun 2025

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views of Maunakea and bay. Opt for a room with a balcony for best experience.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lavinia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Tom

Stayed 1 night in Jun 2025

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like camping you might like this hotel. Although I’d say it was more like a motel. Gross. Roaches. Only stayed one night. Front desk guy was not friendly and acted like I was an idiot for asking questions about the room.. The only thing good about the entire stay was a housekeeping guy who brought us extra bedding for the couch when the front desk man said everything was in the room for the couch. No bedding was in the room. The house keeping guy I think his name started with a G was a delight. The parking garage also looks like it’s going to cave in. The pool looked dirty and not clear. Would never stay here again or recommend it. We kept our luggage zipped up tight because we were terrified of a bug climbing in. Thank goodness we only had to endure this one night.
Stayed 1 night in Jun 2025

8/10 Good

John

Traveled with family
Liked: Property conditions & facilities, room comfort

Great location, good hotel.

Awesome location, right on the water with a great view of the bay. Walkable to water and some restaurants. Condition generally good, though starting to show its age a bit. We only got one chair on our balcony and didn't get a second even when we requested it our first day. Only got two towels as well, but desk have more when requested.
Stayed 2 nights in Jun 2025

10/10 Excellent

Terry, Jacksonville

Liked: Cleanliness
Stayed 3 nights in May 2025

10/10 Excellent

Glenn, Boston

Liked: Amenities
Beautiful! My only comment is that the cafe wasn’t open for lunch
Stayed 1 night in Jun 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, amenities
This was our first visit to the Big Island, and although we typically stay at Marriott properties, we had no choice but to stay at the Hilo Hawaiian, a Wyndham property. Overall, it was a decent experience, though not quite on par with other hotels I’ve stayed at on other islands. Check-in was smooth, and I appreciated the free upgrade upon request. If you stay here, I highly recommend booking an ocean-view room, it's worth it. The other side of the hotel only offers a view of banyan trees. The hotel itself is dated but still clean and functional. We received two complimentary drink vouchers, which the bartender kindly honored the next day after we forgot to use them on our first night. There’s also a $10 daily breakfast credit at the on-site restaurant. While the food was good, it’s on the pricier side, as expected in Hawaii. One highlight was walking along Banyan Drive at night, hearing the chorus of frogs, very peaceful. However, we did run into a nightly issue: loud music and laughter coming from local kids partying at the Coconut Island parking area below. It took away from the relaxing sound of the waves, so we ended up sleeping with the A/C on for white noise. Hilo itself is calm and low-key, so if you're looking for nightlife, this isn’t the place. I'd also suggest asking the front desk for a microwave, there aren’t many dining options nearby, and the hotel food, while decent, isn’t cheap. So we used Walmart delivery. Overall, I’d give this hotel 4 stars.
Stayed 4 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Don

Stayed 2 nights in Jun 2025

8/10 Good

Bradford

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the friendly staff. The view of the ocean, Maunakea and coconut island.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark, Ewa Beach

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and wonderful staff
Stayed 2 nights in Jun 2025

8/10 Good

Darrell

Traveled with partner
Liked: Amenities, property conditions & facilities
The room cleaning options were not explained when we first arrived…
Stayed 5 nights in Jun 2025

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and the chef at the restaurant prepared excellent meals!
Stayed 5 nights in Jun 2025