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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property

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Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Exterior
Lobby
1 Bedroom Oceanfront | Living area | 32-inch flat-screen TV with cable channels, TV
Sports facility
Lanai

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Port of Hilo
    ‪3 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Banyan View)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

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About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5-star hotel in Keaukaha
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center. Housekeeping is available on request.
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 30 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 606 out of 1296 reviews
Rating 8 - Good. 380 out of 1296 reviews
Rating 6 - Okay. 187 out of 1296 reviews
Rating 4 - Poor. 69 out of 1296 reviews
Rating 2 - Terrible. 54 out of 1296 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Bret

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Hilo Hawian

Nice view, old run down hotel
Stayed 2 nights in Apr 2025

8/10 Good

kimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Qinmao

Stayed 1 night in Mar 2025

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and the customer service. Great views from the balcony.
Stayed 2 nights in Apr 2025

8/10 Good

sheryl

Stayed 4 nights in Mar 2025

6/10 Okay

KAAREN

Traveled with family
Liked: Cleanliness, room comfort

Nice location and view. Hotel middle of tne road.

The room was spacious with a large bathroom and balcony. They only clean rooms every 3 days unless requested. Some staff were wonderful. The cafe staff was very slow. Never checkedon us forgot request items. Breakfast and coffee were both cold. They provided 10$ coupon for cafe and restaurant. We only tried once. The towels were small and thin.
Stayed 5 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is in a beautiful location and the staff were awesome - felt like there was some small issues (no housekeeping even with a four night stay without any extra toiletries being provided - we had to ask) and a couple of things in our room that probably should have been repaired but weren't. However, again, the location is fantastic and the staff were great.
Stayed 4 nights in Apr 2025

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very beautiful property with nice walking areas
Stayed 1 night in Apr 2025

10/10 Excellent

Maria Pajimula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Carl

Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is wonderful

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a wonderful location overlooking the bay of the pretty town of Hilo. One call walk out of the hotel and stroll around the beautiful park and the waterfront. Front office staff were very helpful and friendly. Great to have free parking.
Stayed 1 night in Apr 2025

2/10 Terrible

Elisa

Traveled with family
Stayed 1 night in Apr 2025

10/10 Excellent

Sandra

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When i checked in the girl said your room is right around corner and pointed. When i went right around the corner there was a staircase leading to the 2nd floor. We are in our mid/ late 60s we had 2 bags that weighed close to 50 pounds. We looked around for elevator which was across lobby in opposite direction. Got on elevator but elevators dont go to 2nd floor. I went back to the girl at desk and asked how im supposed to get luggage up the stairs and she said you can carry them. Then she said we have a bell boy that can take them. She made a comment to the other girl that i can walk up stairs. Yes i can walk up stairs but not with 50 pound luggage plus a carry on!!! All she had to say when i was checking in, was room is up the stairs with no elevator access. Will you need help with my bags. Either she was new or having a bad day but she made our arrival very upsetting. Everything else was absolutely wonderful. We had a ocean view room which was amazing.
Stayed 2 nights in Apr 2025

10/10 Excellent

Weng, La Canada flintridge

Stayed 1 night in Apr 2025

8/10 Good

Alexander

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Older property, but good location and pretty clean.
Stayed 3 nights in Mar 2025

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to find the hotel in the dark the first night, that was most frustrating. The grounds were lovely & I spent a few hours taking in the scenery.
Stayed 7 nights in Mar 2025

8/10 Good

Mark, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Nice older property on the water and opposite a park. Very convenient for Volcano Park. Only issue was the mattress was very soft and uncomfortable and should be replaced.

6/10 Okay

Katherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn't recommend to anyone

Nothing has been updated in years, paint is peeling, walls are dirty, the beds/pillows are so uncomfortable. Wouldn't recommend to anyone, and charging a resort fee to stay here is a joke, worst place we've stayed this trip
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very outdated. Old shower and toilets, flooring cracked.
Stayed 1 night in Mar 2025

2/10 Terrible

Briana

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Beier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Relatively quiet. Convenient parking. Nice view.
Stayed 1 night in Mar 2025

10/10 Excellent

JODY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it here. No sandy beach but that's Hilo. We were only there for two days which e perfect to s all we wanted to.
Stayed 2 nights in Jan 2025

10/10 Excellent

Wilbur

Stayed 2 nights in Mar 2025