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I booked this hotel some months ago and I started reading reviews prior to check in. I'll admit I got a bit nervous. That being said we decided to stay the night and try it out. First impressions were that there was more space than many rooms we've stayed in while in Japan. Many features look newish and it has a full kitchen. Then things get weird. The wall paper is peeling off. There's a persistent bad smell. There's roach traps everywhere. I tried to shower and the shower nozzle fell off. My husband tried to leave to do a Lawson run and the latch on the lock fell off. The beds were surprisingly comfortable but it's also loud in the morning with people talking in the alleyway. It was fine for the night but I wouldn't stay here again.

Convenient location because walkable to many places. Has washer/dryer. Multiple Convenient stores across or a few steps from hotel with money exchange ATM machine. Love blackout feature in the room. Has umbrellas in lobby for hotel guests on rant days.

Everything was great, just a little small room but we were very happy

I enjoyed my stay here, super unique with amenities unlike anywhere I’d really stayed including free basic food and open pour bar, free personal amenities and even rental of electronics all included as part of your stay. The rooms had a unique look and feel and while they were outstandingly flashy or slick I think that they certainly did the job, were clean and fit for purpose. I’d definitely stay here again.

The staff at Universal Port Hotel were very proactive about approaching guests to see if they needed anything at all. They were also extremely helpful with any questions we had from arranging airport transfers to reuniting us with luggage we forwarded two days before from Tokyo. Everything went smoothly from check in to check out. The City Walk offered a variety of dining options and the Rex cafe inside of the hotel was both affordable and delicious. The facility was clean and well maintained although only slightly dated. The provided toiletries available in the lobby were very convenient. Lastly the proximity to the train station and to Universal studios made this hotel ideal for our stay based on what we had planned!