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Harlan Vacation Packages

The staff was great! Very kind and helpful. It’s a very good location between Gatlinburg and Pigeon Forge. I did get a non smoking room and upon entry it smelled of old cigarettes. We also had a fruit fly problem on night 2 which was likely coming from the air conditioning. Otherwise the room was spotless. Area is clean and safe.

I would not have rented out the unit some of the receptacles didn’t work light switches were upside down and some lights didn’t work microwave barely worked had to heat things up 2-3 times had to slam the door to get it to latch shower didn’t have a knob had to push it with a brush towels were clean and enough of them overall I believe the unit was over priced for the condition

While the property itself was decent, the overall experience was incredibly frustrating. My villa was located right next to a timeshare showroom, meaning I had to endure the constant slamming of doors from tours all day. To make matters worse, I had no hot water overnight and through half of the next day. When I requested a room change, the front desk claimed the resort was completely booked. However, while standing at the desk, I checked their website and found five identical rooms available for booking. Only after pointing this out—and waiting another hour for a callback—was I finally moved. For the premium price charged here, the lack of basic amenities, poor customer service, and zero compensation for these major inconveniences are completely unacceptable. Someone should be making this right.