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Gusakovo Vacation Packages

Had been to Ft. Lauderdale and wanted to check for a decent none night stay in Miami and found this hotel Thro Expedia . Expedia rated this high and happy that we chose this place . Nice location. 5 mins off the beach . The beach is just walkable from this hotel. Very good service . The guy in lobby was very helpful . There was a donminos pizza next door , which was very useful for kids. Amenities were decent . They had an outdoor swimming pool . Slightly smaller .. there were 2-3 families swimming and it was almost full :) washer dryer worked but it was good .. elevator was small and sometimes slow . We didn’t find a gym. No complimentary breakfast.. parking was a bit wierd and cramped ! They charged per night which was slightly expensive . The rooms were awesome ! It was good sized for the price . Also had a kitchen.. though we didn’t use the kitchen , it is very good to have , just incase . Bed was comfortable .. bathrooms were neat . Price wise I think this room was very good and value for money . Wanted to give 3 , but just for the room and pricing , I’m giving it a 4 . Good experience overall .

Won’t be staying there again.

I lbooked my reservation through Expedia and called the property a week in advance to let them know that my flight would arrive at 6:00 AM. When I called, the front desk representative, Rafael, told me that I would be able to check in around 9:00 AM. After arriving, I was told by the front desk that this information was incorrect and that I had booked the wrong type of room. I was told that I should have booked a “day room” instead, which would have allowed me to check in at 4:00 AM. My concern is that I specifically called the property in advance to confirm my reservation and explain my arrival time, yet no one informed me that I needed to book a day room. I simply needed a room for my family to sleep and rest after our flight and during our layover. As a result, I ended up having to pay for a day room separately, while losing the money I had already paid for the original room, which I was unable to use. I also asked if my reservation could be changed or adjusted, but I was told that nothing could be done because I booked through Expedia. I feel this situation was handled unfairly because I contacted the property in advance specifically to avoid this issue and relied on the information provided to me by your front desk staff. I am requesting that you please review this situation and consider refunding or compensating me for the room I was unable to use.