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Checked into our room and found the shower grout was covered in mold/mildew throughout the shower. Called the front desk and they said housekeeping would be up shortly. 30min passed and no one came. Once I went down to the desk the woman had an attitude with me. While I was down there my boyfriend said housekeeping arrived with just towels. They wet the towel and tried to scrub away the mold with the wet towel. Eventually I talked with a supervisor who informed me they had no more rooms available and had to room us in their sister hotel Lady Luck (which was much cleaner). Was very disappointed since this was my birthday trip. Will NEVER stay at the horseshoe again, and because they and Lady Luck are owed by Caesar… we feel all of them don’t deserve our money anymore considering how pricy they make their rooms. Very unfortunate.

I didn't like that the office was closed, or that the kiosk did not accept my ID. It kept it a long time, then when it spit it out, it kept recirculating back to the beginning. The route to the front loby was confusing, and some staff were also confused. However, the front lobby was accomodating, very friendly & it felt like home. When I returned having misunderstood the directions, one representative walked me to the elevator. It was very much appreciated after a long hard day.

Great room, checking in was difficult as there wasn’t an attendant.

Getting to the hotel was super easy on the train from the airport. Literally one block away. The room was very clean and super cool. Bed was comfortable and bathroom had everything we needed. Staff was friendly and the coffee was great. Nice vibe overall but we stayed over a weekend and there was a planned rave party on the rooftop from about 3 to 9:30pm. To say that it was just loud and obnoxious doesn’t even come close to how annoying this was for two older peeps who hit the sack around 9:00. Our room was thumping and the sound was bouncing off everything in every direction. It did finally end around 9:45 so they are somewhat cognizant of their guests . We just didn’t understand why they allow these types of parties up there when it affects every single guest at their hotel. Next morning there was melange of vomit out front… just saying… not necessary.

Staff were extremely helpful.

We stayed here because of the on-site spa and we hadn’t stayed here before. The room was ok. The bed was very firm and uncomfortable. The spa was amazing. The on site restaurant that served breakfast was extremely slow. The ship tavern overcooked a lobster roll. The deal breaker was that there was a wedding reception there and due to the design of the hotel, the loud music from the reception echoed thru the atrium and the entire hotel until the music finished after 11 pm.

The room was nice but the bathroom had mold growing in the corners and they wouldn't do anything about it because there were no more rooms available. Didn't offer up any kind of compensation or anything...