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Cozy and comfortable place to stay! Staff were incredibly kind and helpful.

We checked in at 8pm after a long drive and never got a code to get into our room till 10:20 pm called, text, drive around for 2 hours. Finally at 10pm we had to check in at a different hotel because no one was helping us and it was late and our child needed to go to bed. They refused to give a refund because that is their policy. Yet their policy also says they will text the room number and door code once you check in. Not 2.5 hours later will they send a code. If you want a place to actually stay dont stay here. Poor customer service and not helpful when they screwed up on their end. Also expedia was no help either and dont help their customers out with booking problems. Have documentation from both hotel and expedia and no help

Kris runs a great facility!

Possibly the nicest staff I have ever encountered. I travel a lot for work and this hotel was perfect.

We completely understand that this is a newer place and there's some kinks to be worked out. However, for the cost, there needs to be some improvements sooner than later. The front desk worker who checked us in was not pleasant. Only one of our room cards worked and we went back to get them fixed, only to have only one card work again. The woman who worked the restaurant was pleasant, however my glass was dirty and had a scent like it hadn't been washed. The next morning we went for coffee and again, same guy who was working the front desk the night before was having a terrible time focusing and left three times after we ordered lattes. Once for his phone charger?? We ended up leaving and driving down to BlackHawk for our morning coffee. The restaurant was not clean. There were crumbs on the floor. Our room was clean and stayed warm. The huts are very close to one another and there's little privacy with the curtain open. Room for improvement: Customer Service from employees, cleanliness at bar/restaurant. Overall, the cost is too high for the service and what you get from the area. We may try to come back after a few kinks are lined out but a simple smile and pleasant face when you check in is free :)