2/10 Terrible
Tami
Traveled with partner
Jul 3, 2025
I am completely and utterly livid right now. I made reservations and paid for my rooms in advance which should have included all fees. When I got there to check in the tell me that have to give them a credit card for all incidentals which is standard I know. So I tell them ok use the card I paid with. The man tells me my card was declined. I’m like what the hell there is no way. I thought well maybe it’s my card thinking it’s fraud or something. So I gave him another card. They did not give me a receipt when I left after I asked them for one. They couldn’t print it so they were supposed to email it to me. Get home no email. Then I logon to my credit card to see why it was declined. Guess what it wasn’t declined. I look at the other credit card and lo and behold it’s charged also. So I call them. The lady on the phone says the charges will drop off in 5-10 days. It didn’t take 5-10 days to charge me twice. It also didn’t take 5-10 days to misrepresent what I was being charged for. I was told I was being charge 100.00 dollars a day for incidentals. Then I’m looking and I was charged 480.00 instead of 400.00. So when I called they tell me well there is a 20.00 resort fee too. You booked through a third party so it wasn’t included in what you prepaid. I hate people trying to rip me off. I also hate being lied too.
Tami
Stayed 3 nights in Jun 2025
