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Francisco Uh May Vacation Packages

El lugar tenía buena ubicación pero necesitan varias reformas. Tuve problemas con el agua caliente de una de las habitaciones y la limpieza no está al 100

Sobre este hotel no puedo escribir mucho, fuimos reubicados en otro hotel,

Extraordinary hotel and apts. Loved the stone walk ways and lush jungle landscaping Clean, safe, comfortable. The staff made the difference between a great stay and an unforgettable stay. Photos are accurate. Good location. Wonderful resturant. I had the pleasure of staying in 2 different rooms with plunge pools and a 1 bdr apt with plunge pool. Wow. Huge pool, priviate sun deck big enough to hold a 10 person party. Beautifully decorated. Large 2nd terrace, full large kitchen. Front desk staff - professional, polite, helpfull to a solo older lady traveler. Johnny was most kind. I'd return.

Many of the staff were indifferent and seemed to be bothered to assist. Platinum Club staff members were rude and extremely condescending. I booked a 9 night 10 day vacation and Platinum staff told me no menu restaurants were available for my entire stay and I would have to eat at the buffet every day. I told the staff member to cut off my wrist band and return my money! Of course when I walked out, menu restaurants became available. My recommendation is management staff need to get out of the offices and observe what is actually happening. Oh in closing, management will deny this but if you are hispanic, you get priority and Anglos have to wait.

I would like to start by telling everyone that this is good option for a stay in Cancun Hotel Zone, staff is helpful and attentive. I gave 2 stars because you will get boarded from the time you get to the property by hotel staff about share time meetings, they segregate guests by wrist bands that will not allow you to enjoy the full service unless you attend one of the share time presentations. When I visited this property, 2 of the restaurants were closed due to renovations and the rest were only by reservation which you have to make at 9:00 am or you will not get a seat. The buffet did not have many options and was the same food every day all week. The amenities were good but there are not options for entertainment. I would recommend search for better options in the area before booking your stay at this property.

Great variety and quality of food and beverages, courteous and helpful staff, clean rooms.