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Room was clean and staff was very helpful. Answered all questions we had and helped us book a ride to the train station.

The location and surrounding area is beautiful ,meals ere good and public rooms were very comfortable and well presented. The main issue and disappointment was that the area was a live building site as construction works were still being carried out on the Spa area, Construction traffic ,materials and staff were everywhere and this caused difficulties with parking and Hotel access when driving. The room we had was nice but the TV did not work properly and with no internet connection viewing choices were limited., There was no remote to operate the air cooling fan (room was very hot). The fan in the bathroom did not work and only one window would open for adequate fresh air. Construction noise started at 6:30 and continued until late afternoon/early evening.I was made aware of the construction work shortly after making my booking but was not anticipating so much work still to be carried out as the latest information supplied stated that the new facility was opening on the second day of our stay, this in fact did not happen and work was still being carried out on our departure date.

Stayed here before a university move in. I got a complimentary upgrade in room so that I could be near the second rom so had robe and slippers for spa. Comfortable spacious room. Spa very nice but in the morning steam room broken and jacuzzi cold. Gym big with lots of equipment Breakfast excellent. Parking cheaper if you book in advance. Easy walk into town

Convenient location in an interesting historical property. Excellent restaurant.

It was a nice room. Good shower. Beds are not very comfortable, though, and pillows very thin.

not really anything other than a place to stay in the city centre which is the obvious attraction - the bar is very unwelcoming and the breakfast was below par considering the cost

Room does not have a refrigerator.

Best hotel in Newcastle for my money. Clean, comfortable and very well run by the staff.