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Hotel Santana

3.0 star property

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Photo gallery for Hotel Santana

Terrace/patio
Outdoor pool
Standard Double Room, 2 Twin Beds | In-room safe, desk, free WiFi, bed sheets
Front of property
Coffee shop

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Laundry
$119
includes taxes & fees
Dec 11 - Dec 12

Explore the area

View in a map
Calle 30 de Junio, Flores, Peten
  • Place, Flores Dock
    ‪1 min walk‬
  • Place, Las Guacamayas Biological Station
    ‪5 min walk‬
  • Place, Maya Mall
    ‪8 min walk‬
  • Airport, Flores (FRS-Mundo Maya Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Terrace/patio

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 215 sq ft
  • Lake view
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Double Room, 3 Double Beds

Standard Double Room, 3 Double Beds | In-room safe, desk, free WiFi, bed sheets

Standard Double Room, 3 Double Beds

8.4 out of 10
Very good
(7 reviews)
  • 215 sq ft
  • Sleeps 5
  • 3 Twin Beds

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About this property

Hotel Santana

3-star Flores hotel with restaurant
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Hotel Santana offers 34 air-conditioned accommodations with safes and complimentary bottled water. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This beach hotel also offers an outdoor pool, a terrace, and tour/ticket assistance.

Hotel Santana has designated areas for smoking.

Hotel Santana has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from December 20 2025 to January 5 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Santana Flores
Santana Flores
Hotel Santana Hotel
Hotel Santana Flores
Hotel Santana Hotel Flores

Reviews

Hotel Santana Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 72 out of 132 reviews
Rating 8 - Good. 38 out of 132 reviews
Rating 6 - Okay. 13 out of 132 reviews
Rating 4 - Poor. 6 out of 132 reviews
Rating 2 - Terrible. 3 out of 132 reviews

Reviews

10/10 Excellent

Sherlyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it!
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Stayed 1 night in Jul 2025

8/10 Good

Karen, Coquitlam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central
Stayed 1 night in Apr 2025

10/10 Excellent

Carll

Liked: Cleanliness, staff & service, property conditions & facilities
After the el mirador trek I stayed at hotel Santana and it was a very pleasant surprise. Excellent staff and the room was clean and beautiful with a great view. The restaurant below was very good also. I would stay there again in a heartbeat. Very nice.
Stayed 1 night in Jun 2025

4/10 Poor

Shuwei

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tracie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay here. The hotel was clean and quiet. We appreciated the water being available. The restaurant was also good.
Stayed 2 nights in Mar 2025

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location for walkability to everything in Flores. Staff were very friendly and the included breakfast was excellent! Room was in decent condition, loved the hammock overlooking the lake on the balcony, but the room lacked a black out curtain and the bed sheets were thin. They arranged transport for us from the airport and back and that was great. LOTS of noise from the disco across the street, the boats playing music, and just general noise within the hotel and from the street. If you need quiet, would not recommend, but otherwise this was a good place to stay in Flores.

6/10 Okay

Erica

Stayed 2 nights in Apr 2025

8/10 Good

peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud thumping dance music going next door or below our room every night sometimes until 1 am.
Stayed 4 nights in Feb 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel facilities were good, the staff excellent and the staff friendly. However if you want a good night sleep DO NOT stay at this hotel. There is a disco tech right across the street that provides more decibels of noise to 1AM than one can endure.
Stayed 3 nights in Feb 2025

10/10 Excellent

William

Great Bar
Stayed 2 nights in Feb 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while we explore Tikal.
Stayed 2 nights in Jan 2025

8/10 Good

Evelyn

Traveled with family
Nice dining area on lakeside patio. Breakfast included in price of hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but a lot of noise outside. Not the hotels fault.
Stayed 3 nights in Jan 2025

4/10 Poor

Samuel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower did not drain.
Stayed 2 nights in Dec 2024

10/10 Excellent

Carlos A

Stayed 2 nights in Dec 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool places conveniently located on flores island. Everything is within walking distance. Cool shops, bars and dining options within blocks of this place. 24 front desk help. Friendly staff and just an over beautiful area. I couldn't believe my view from the 2nd story balcony with a hammock hanging. The lake is like 10-15 feet from your balcony. Super cool place
Stayed 2 nights in Dec 2024

6/10 Okay

Andrea

Traveled with family
Disliked: Staff & service
No vale el precio, mala atención del staff
Stayed 2 nights in Dec 2024

4/10 Poor

Amandip, duluth

Traveled with group
Disliked: Cleanliness, staff & service
staff was not helpful at all. We were not able to make to it to check in first day we booked because of storm sara in belize, hotel staff refused to refund the ight we were not there, even when we had emailed the hotel two daye before we were suppose to check in. and no one speaks nglish at front desk thats another obstacle
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the edge of the lake, so the views were spectacular and the area was very walkable. It also was close to many restaurants and shops and even had a restaurant onsite.
Stayed 1 night in Nov 2024

10/10 Excellent

Ewa

Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool Room with a Great View

Totally cute hotel. Clean. Safe. Staff was super friendly and accommodating. Breakfast was delicious. AC worked great. Fabulous showers. Beautiful view from the balcony. Perfect place to relax after visiting Tixal and Yaxhá.
View from the room.
Stayed 3 nights in Sep 2024

8/10 Good

sharon, spring

Stayed 1 night in Aug 2024

6/10 Okay

Navaratnam, Rancho Cucamonga

Water front, but too noisy
Stayed 1 night in Aug 2024

10/10 Excellent

Erika Barr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Santana for two nights with my family and we were very happy with our stay. The hotel is comfortable and the restaurant and cafe were great. It was really nice to have a pool there. the hotel staff is really helpful. Highly recommend
Stayed 2 nights in Aug 2024