The staff were so nice to us... went above and beyond to help us! One of the nights of our stay my daughter threw up in the bed, and they sent a guy up to mop and change the sheets within minutes (boy did we give him a big tip! :)). And then the night after we had already checked out they let us hang out in the lobby with our two little kids until 8pm, since we were taking an overnight bus back to Antigua. And they drove us to the bus station and helped us unload our bags too.
Traveller from Antigua, Guatemala
Located in the heart of Santa Elena, this hotel is steps from Mundo Maya International Mall and Central Park. Flores Dock and …More
The hotel is absolutely beautiful. The view of the lake is amazing. The staff is cordial and friendly. The only thing that I was taken aback by was the food which was extremely expensive. We paid $200 plus for buffet dinner and the next day we found a restaurant nearby where we only spent $45. They were both clean and friendly and the food was actually better at the outside restaurant. The other restaurant even had free access to pools (adult and children) a play area, hammocks to rest. It was just amazing.
Traveller from New York
Situated on a lake, this hotel is 0.7 mi (1.2 km) from Biotopo Cerro Cahui and within 25 mi (40 km) of Mundo Maya …More