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Fen Ditton Vacation Packages

Very nice hotel property by Hilton

This is a supposedly high end hotel charging an exorbitant amount of money on the basis of its riverside location but failing to deliver on the basics such as cleanliness, maintenance and managerial oversight. We arrived 18 minutes before the stated check in time of 1500; on asking if the room was ready a very loud receptionist informed me in no uncertain terms that check in was at 1500. I suggested we did the paperwork by which time it was 12 minutes before check in but she would not budge on releasing the room. A small issue, but the manner in which it was dealt with was borderline intimidating; not a great start. We then made it to the room to discover: two "proper" tea bags for two people for 24 hours - the remainder all flavoured novelty teas - and two tubs of milk. These were both topped up on request but honestly, at over £230 for the night this really was poor. Fast forward to my first visit to the loo: no brush which always irritates me and usually means me having to use my hand and some loo paper if I don't want to leave a dirty bowl for my wife to discover later. And then - on lifting the seat - dark brown liquid stains that appeared to be rust oozing from the hinges. Needless to say, I called this in at reception where I was dealt with by a much less intimidating receptionist and the bathroom was recleaned while we went out and in answer to my request for compensation for this episode they waived the parking fee for our stay.