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El Cedral Vacation Packages

My family and I decided to check this place out and all I can say is spend your money somewhere else. One major thing we did not appreciate was the type of customer service we received from the staff. Two of the restaurants were closed so only got to visit the buffet which the food was not good at all. One thing I know they can’t control is the beach and it’s color but for the amount of money people are spending it would be nice to be advised of how the beach looks like before arriving for the check in. This would’ve gave me and my family the opportunity to either stay at the place we were staying at previously. Our last day they had to shut off the water early and we had to check out by 12pm and catch a plane at 3pm. They tried to say that we would use another room and when we got to the lobby that room was not ready. Mind you they placed us on the 3rd floor and the other room would also be on the 3rd floor. Also they do not have elevators. Pools were dirty and drinks were mid. We will never be staying here!!!

The breakfast was disappointing. But we got a free upgrade to a corner suite which had a gorgeous view. The grounds were well maintained but the building was not. It’s old and in need of repairs and a good cleaning. The staff were friendly and helpful. The location was convenient.

This is the best place to stay in Mexico. The staff is amazing and we love being there. I would highly recommend this resort its the very vert best.