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East Bernstadt Vacation Packages

Clean room Breakfast was not great

Extremely disappointed - in fact i am actually very angry. I booked the hotel one year ahead. The idea was that i had booked the best hotel in Lexington. What we found was a 'hotel' with zero amenities - No bar - no restaurant - no communal spaces. Add to this - No working Wifi. But more than this - i had three rooms booked and other people with me asked about the wifi and they were told, no one had reported it, it was such a surprise - a 2nd wifi was given with a password - which also didnt work. When i got fed up, i went to speak to the front desk - i was also told - i was the first person to mention it etc etc - the 'hotel' has no functioning wifi - its unacceptable in a Motel 6 - let alone a place charging these prices. My room did not have double glazing - the noise from the street on the weekend was loud and relentless. I feel totally ripped off - $600 average price per night for the three rooms i booked and paid for and i feel badly let down and also humilitated in front of my guests. Very Very disappoing.

The people who operated the facility were very nervous ce and even gave me a late check out. The only issue I had was that they ran out of caffeinated coffee! Isn’t there a Kroger near by? Grab that petty cash and go get some. lol it was a weekend and a full crowd. 😆

Late night check in. Other people came back to the desk saying their room wasn’t clean and were requesting a new one. Never a good sign. I was too tired to complain to much. But it definitely was not clean in the hallways with lots of trash and spilled food all over the first floor on the days of my stay. Seemed like it was different food each day, so an attempt was made to clean it up. But still, was not the most inviting sight. Renovated bathrooms are really nice and a stark contrast to the dark rooms with limited lighting. Wasn’t the cleanest room. But bed was comfy. Black out curtains worked really well, but no lighting was enough to see much at night in the room. People seemed to enjoy the amenities available, but the things I needed specifically for the trip (guest laundry) were not available. Bathrooms were closed on the main floor, and I think the whole hotel might improve once these things are taken care of. Location is not great with the strip club next door and the loud restaurant with rowdy folks when I was there. But it’s an easy on and off on the freeway.

Room was clean. Sheets spotless. Shower had super hot water and great pressure.