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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillowtop beds, in-room safe, desk
1 bedroom, pillowtop beds, in-room safe, desk
Interior
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Gym
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 305 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 533.7 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • 385 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 522 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (2468)
The price is $226
per night
$263 total
includes taxes & fees
Apr 3 - Apr 4
Hyatt Place New York City/Times Square

About this property

Element New York Times Square West

3-star New York hotel, connected to the convention center in Manhattan
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Element New York Times Square West features a 24-hour fitness center and complimentary bicycles. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a rooftop terrace, coffee/tea in a common area, and laundry facilities.

Element New York Times Square West is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1063 out of 2329 reviews
Rating 8 - Good. 726 out of 2329 reviews
Rating 6 - Okay. 313 out of 2329 reviews
Rating 4 - Poor. 117 out of 2329 reviews
Rating 2 - Terrible. 110 out of 2329 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Bobra, Boca Raton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right in the heart of Times Square. Breakfast was adequate to get us going in the morning. Issue was that we needed foam instead of feather pillows, and it took 5 requests over two days to get them. Big problem with the room was the heater. It was freezing cold outside, BUT the heater, no matter what temperature you set was either stifling hot or off. We had to keep cycling it on and off, which wasn't convenient for a good night's sleep. NOOOO water pressure in the shower. Also, one of the elevators was broken so the wait was long, but they alerted us to this before we chose a room, so they offered us second floor, which we took, and we ended up just using stairs, once we used it once to get our suitcases upstairs. If you are on a budget, and want to stay IN Times Square, we would recommend, but know this is not luxury.
Stayed 3 nights in Dec 2024

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness
My daughter and I literally seen a man getting beat up outside our window.
Stayed 3 nights in Dec 2024

6/10 Okay

Justine

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed at this property many times and it’s gone down hill. Staff are inattentive and disorganized. There are usually not enough lifts and on was out of action this time leading to long frustrating waits and overcrowded lifts just to get too or from the room. The breakfast is carnage and poor, of the 3 breakfasts I could have I went out for 2, after the first breakfast I could not face it again. You pay a premium for this hotel and it is not value for money, I would go as far to say it’s totally overpriced for what it offers
Stayed 3 nights in Dec 2024

10/10 Excellent

Gladis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very comfortable and clean room, I will come back again
Stayed 1 night in Dec 2024

10/10 Excellent

Christie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
We were very pleased with our stay. We stayed during one of the busiest/most expensive weeks of the year (1st weekend in Dec) & the staff was very eager to help us with anything we needed. One evening we came in late with treats from Carlos bakery nearby & were rummaging to find silverware. A worker found us & helped us find what we needed & showed us there was still some hot water available to make a cup of cocoa. The location was very convenient to everything. And the breakfasts offered plenty to start our days, including delicious coffee which is very important to us.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe stay easy to subway system
Nice and friendly staff made the stay! Comfortable nice sized room with a kitchen!!!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best stay ever!!!
Great stay! What a great find I found for us this trip. They had great food for breakfast, wine/beer & cheese at 530pm and hot chocolate Andes coffee all day!! The rooms were comfortable and spacious, has a full mini kitchen-stove, full size frig, dishes ands when a lil dishwasher!! Whhhhaattt?!?!? We WILL definitely stay here again♥️
We definitely do LOVE Nyc!!!!
Look at the size of these rooms-Spacious!
Full mini size kitchen even a dishwasher!
Breakfast every morning
Stayed 4 nights in Dec 2024

2/10 Terrible

Nicholas

Liked: Staff & service
Disliked: Property conditions & facilities
3 out of 3 elevators were not working. Family of 4 had to use the stairs every time.
Stayed 1 night in Dec 2024

10/10 Excellent

Ricardo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was just in place. Breakfast was awesome. Hope the elevator's reparation to be complete soon. Cheers!
Stayed 4 nights in Nov 2024

8/10 Good

Bridget Fanning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great property if you want to be a short distance to many landmarks!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaroslaw, STATAN ISLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well.
Stayed 4 nights in Nov 2024

2/10 Terrible

Michael

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hell on earth. Stranded on my floor by broken elevators. Shabby room. Just awful.
Stayed 1 night in Dec 2024

10/10 Excellent

DeAndrae

Business traveler
Liked: Cleanliness
Stayed 3 nights in Nov 2024

8/10 Good

juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The big and only issue was the elevators
Stayed 4 nights in Nov 2024

10/10 Excellent

Jeannette, PHILADELPHIA

Stayed 1 night in Nov 2024

8/10 Good

Pelin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Isabel, las vegas

Traveled with family
Liked: Cleanliness, amenities
Excellent room amazing view of the Empire State Building. Great hotel EXcept- the elevator one was broken and of the two you have to wait 15-30 minutes for a ride terrible especially being on the 39th floor horrible. Staff do not care and really dont want to hear people’s complaints. Everyone was annoyed about this. Everything else was great
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan, Matthews

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was within walking distance and the neighborhood was safe
Stayed 3 nights in Nov 2024

6/10 Okay

Farnoush

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Joselid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

4/10 Poor

James A

Traveled with family
Disliked: Property conditions & facilities
Elevator very bad not one not working at all second two didn’t operate correctly We had to walk down from the 33 floor to get out of the building Elevator problems
Stayed 4 nights in Nov 2024

6/10 Okay

Ines Nor

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Buen hotel, recomendable.
Problema con los ascensores, Estaba en el piso 31 y de tres ascensores funcionaba solo uno. La habitación es cómoda y el hotel esta bien ubicado. El desayuno estaba muy bien para ser Nueva York que no suelen ofrecer desayuno o es super básico. Hacen la habitación día por medio, ya que pasan a cambiar los toallones haría la cama todos los días! El personal de recepción es muy amable
Stayed 6 nights in Nov 2024

6/10 Okay

Samantha

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

joseph

Stayed 1 night in Nov 2024

10/10 Excellent

Kanwar rajdeep singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024