Nice hotel, decent location near highway and main streets that take you to beaches. Breakfast included is a nice touch but every morning you have to go to the reception desk for your "breakfast coupon" which can be somewhat of a wait while there are people trying to check in/out or asking questions. Pool needs cleaning daily and maintenance...tiles have fallen and it was very dirty when we wanted to go swimming. Staff organization and helpfulness needs improvement. One evening we called to ask for towels since we were only left two medium towels for two guests and were told they would be sent up- never did. Next day when i addressed this issue they said we couldn't have any more because our room type was only for one guest - when we were paying for two guests. When the supervisor reviewed our reservation they added another two medium towels because they didn't have access to the laundry room to obtain the large towels. WE were told the next day shouldn't be an issue - so when we returned from our day at the beach to only find two towels again it was very frustrating to hear that they had "run out" of towels (this is the week BEFORE spring break so the hotel was not yet fully booked). At checkout the front desk worker went up to personally review our room before allowing us to checkout which i found extremely offensive since i had noticed that prior guests checking out didn't have this issue.
Situated in Lazaro Cardenas, this hotel is steps from Lazaro Cardenas Square and Municipal Palace. Familiar Erandeni Park and …More
We stayed there one night and our experience was pleasant. The staff is very helpful.
The hotel is clean, the rooms comfortable and the staff is great. The food from the restaurant is good. We didn't have time to use the swimming pool but it looked clean. The rate is a little pricey for the area, but there are only two hotels in town so you don't have much choice since the other hotel doesn't look as appealing from the outside as this one.
The complimentary Wi-Fi is always great when traveling, however, the signal is only strong in the lobby area and it's virtually impossible to reach the rooms.
The beds are good. Although they could be a little softer for a better night sleep.