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TRU By Hilton Allen Dallas

2.5 star property

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Photo gallery for TRU By Hilton Allen Dallas

Lobby
Game room
Lobby
Point of interest
Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Parking included
$83
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
1553 N Central Expressway, Allen, TX, 75013
  • Place, Allen Premium Outlets
    ‪17 min walk‬
  • Place, Eagle Stadium
    ‪18 min walk‬
  • Place, Allen Event Center
    ‪2 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed

9.4 out of 10
Exceptional
(89 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobilty & Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Bathtub (Mobilty & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(36 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(9 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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  • Pet friendly
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4.6 out of 5, Wonderful, 1,001 reviews
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About this property

TRU By Hilton Allen Dallas

Allen hotel close to Allen Premium Outlets
Along with an outdoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a 24-hour front desk, and a front-desk safe are onsite. Housekeeping is available on request.
TRU By Hilton Allen Dallas offers 95 air-conditioned accommodations with iPod docking stations and hair dryers. 55-inch flat-screen televisions come with premium digital channels and Netflix.

This Allen hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

TRU By Hilton Allen Dallas features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers coffee/tea in a common area, complimentary supervised childcare, and a front-desk safe. Complimentary self parking is available on site, along with a car charging station.

TRU By Hilton Allen Dallas is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Free supervised activities for children
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • Hulu
  • iPod dock
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 165 lbs per pet)
An off-leash area is available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 1.00 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU By Hilton Allen Dallas Hotel
TRU By Hilton Allen Dallas Allen
TRU By Hilton Allen Dallas Hotel Allen

Reviews

TRU By Hilton Allen Dallas Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 603 out of 831 reviews
Rating 8 - Good. 138 out of 831 reviews
Rating 6 - Okay. 47 out of 831 reviews
Rating 4 - Poor. 23 out of 831 reviews
Rating 2 - Terrible. 20 out of 831 reviews

Reviews

10/10 Excellent

Jessica

Stayed 2 nights in Jul 2025

10/10 Excellent

Mercedita

Stayed 2 nights in Jul 2025

10/10 Excellent

Mercedita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, I will absolutely share our experience with friends.
Stayed 1 night in Jul 2025

4/10 Poor

Rudy

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Staff not so friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Our 1-night stay at Tru by Hilton Ake went well. Room was clean and better than average for a buget hotel. Value for money was fsntastic. Though next to the Hwy 77 Expressway, the room was quiet and AC worked well. Hot and cold breakfast was better than averagecwith hot eggs, sausage, and pancakes plus continental selections. Staff were professional though a bit warmer reception would have been appreciated. (This was not enough to drop the overall 5 (excellent) rating. We would definitely stay here, again.
Stayed 1 night in Jul 2025

6/10 Okay

OLIVER

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Rudy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Toilet not working in. Front desk girl didn't seem to care that this was a problem. Never did apologize for the inconvenience. I had to pay for another night. Not her fault but she could have given me a discount for the inconvenience. No coffee in the rooms and no closet space for your clothes. Rooms could have bigger refrigerator.
Stayed 1 night in Jul 2025

10/10 Excellent

Kimberly

Stayed 2 nights in Jul 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Pool is open till 10 PM for those that have a late check-in like us. The gym was 10 out of 10 everything new clean ..college school vibe, even though we went with the family.
Stayed 1 night in Jul 2025

10/10 Excellent

Isac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

6/10 Okay

Fadi

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Under staffed .. no cleaning service everyday .. not a single table in the room .. not a single cabinet .. cloths have to stay in luggage
Stayed 6 nights in Jul 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good spot

Great stay!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean atmosphere. Easy, friendly late check in. Comfy beds. Great location for travel in Northern DFW.
Stayed 1 night in Jul 2025

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Klent

Stayed 1 night in Jul 2025

10/10 Excellent

Josephine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highway, quiet area. Very clean, nice staff and very attentive.
Stayed 1 night in Jul 2025

10/10 Excellent

Diana Renee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Keren

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Constantina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in the area, will definitely be coming back. The front desk guy was very nice, wish I would have asked his name!
Stayed 1 night in Jun 2025

10/10 Excellent

Chaney

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Kristin

Traveled with partner, Traveled with pets
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I would not recommend this hotel. My husband and I stayed for two weeks, and from start to finish, the experience was incredibly disappointing. My husband is a wheelchair user, and we travel with our two trained service animals, so cleanliness, respect, and accessibility are extremely important to us. Unfortunately, none of those standards were met. Housekeeping never once came to clean our room—not even after multiple requests. Every morning, when I asked the main housekeeper for clean towels, I was told to “wait because they had a group in.” Eventually, I was made to bring our dirty towels into their laundry room myself, which is completely unacceptable—especially for guests managing a disability. Because the hotel bedding had visible stains and didn’t feel clean, I chose to use our own blankets, sheets, and mattress topper. I returned the hotel’s bedding early in the stay, yet when it came time to check out, we were hit with an additional $100 charge. At first, they claimed it was for missing blankets—until I reminded them those had been returned. Then the reason suddenly changed to “an odor.” That excuse didn’t make any sense. We don’t smoke. Our service dogs are regularly groomed (including during this stay) and attend daycare every few days. There was never any explanation of what the so-called odor was, and it felt like a made-up excuse to justify a charge once their first reason didn’t hold up. Adding to the discomfort, the General Manager was one of the most unwe
Stayed 1 night in Jun 2025

10/10 Excellent

Luisa

Stayed 2 nights in Jun 2025

10/10 Excellent

Iftikhar

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience enjoyed
Stayed 3 nights in Jun 2025

8/10 Good

Kaitlyn

Business traveler, Traveled with family
Liked: Property conditions & facilities
We stayed here for a dance competition. Overall it met our needs, but our room had a smell and the AC unit was really noisy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025