2/10 Terrible
Christene, Springfield
Traveled with family
Jul 31, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 6 night stay. The elevator went out on our first day there and was not fixed until the evening before our check out day. We had to climb up and down 4 flights of stairs as we were on the 4th floor. The hallways were not air conditioned and our room was so hot we had to go to Walmart and buy a fan to help circulate the air. The pool was a health and safety hazard. Dark green with tons of disgusting dirt and who knows what else floating in it. I never once saw anyone use the pool during my stay due to the pool condition. I used the guest washing machine but when I went to use the dryer, it was broken. No signs were up indicating any issues with it. Staff was not willing to help in any way and I was stuck finding an open laundromat 20 minutes away at 10pm to get my clothes dried. The amount of pigeons and pigeon droppings right outside the front door, blowing in your face was a health hazard. Continental Breakfast was the exact same thing every morning for my 6 day stay. Staff did not come to change linens or provide replacement towels. I had to go ask for more towels and was told they didn’t have any and that they would bring me some when they had them washed. Hours later I still had not received towels and had to go back down the 4 flights of stairs only to be met with rude front desk staff who informed me that they didn’t have towels still and that they don’t bring them to us, we have to get them from them.They refused any compensation at all. Don’t stay here.
Christene
Stayed 6 nights in Jul 2025