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Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

Exterior
Exterior
Exterior
Free daily buffet breakfast
1 bedroom, in-room safe, desk, laptop workspace

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
4321 Communications Dr, Dallas, TX, 75211
  • Kay Bailey Hutchison Convention Center
    ‪7 min drive‬
  • American Airlines Center
    ‪8 min drive‬
  • Dallas Market Center
    ‪9 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪14 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room (Specialty)

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

Hotel in Oak Cliff
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express Hotel & Suites DALLAS WEST by IHG offers 89 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Holiday Inn Express Hotel & Suites DALLAS WEST by IHG provides a hot tub and a 24-hour fitness center. Wired and wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. A complimentary breakfast is offered each morning. This business-friendly hotel also offers gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.

Holiday Inn Express Hotel & Suites DALLAS WEST by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express DALLAS WEST
Holiday Inn Express Hotel DALLAS WEST
Holiday Inn Express Hotel And Suites Dallas West
Holiday Inn Express Hotel Suites DALLAS WEST
Inn Express DALLAS WEST

Holiday Inn Express Hotel & Suites DALLAS WEST by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 430 out of 849 reviews
Rating 8 - Good. 266 out of 849 reviews
Rating 6 - Okay. 79 out of 849 reviews
Rating 4 - Poor. 35 out of 849 reviews
Rating 2 - Terrible. 39 out of 849 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and stocked with all the essentials. My kids enjoyed the pool, and the breakfast was quick and easy. No complaints at all! We enjoyed our stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of food options around and safe area hotel was nice
Stayed 1 night in Apr 2025

10/10 Excellent

K'Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast each day! Also loved how close this hotel was to food, the city, and shopping!
Stayed 3 nights in Apr 2025

10/10 Excellent

Tasheka

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Meghan

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Would stay again

The ladies who put out the breakfast in the morning were so nice. The bed was comfortable, water pressure good. The hot tub was a disappointment. It didn’t even get hot and it had way too much chlorine in the pool area. Definitely needs a little modernization, but not bad.
Stayed 3 nights in Mar 2025

8/10 Good

Jannessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Great stay the only thing that wasn’t good was the water pressure in the shower, and the shower head was dirty.
Stayed 2 nights in Apr 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Staff was friendly & rooms were clean.
Stayed 1 night in Mar 2025

2/10 Terrible

Olivia

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family friendly!

The over all stay was pleasant.. we had 6 children staying in the room and the staff were friendly and accommodating. The location is clean and very family friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Rob

Stayed 2 nights in Mar 2025

10/10 Excellent

Esperanza, Midland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast! We would definitely stay here again!
Stayed 4 nights in Mar 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

Very Disappointed

At first it was fine it was later in the evening when I went to sleep I heard water running got up to see and turn the light switch on which blew so now no light got our stuff packed up mine you it's about mid night and Im getting up at 3am to hit the road. Went down to front desk to have them move us. That person then says so you won't stay in that room? What? Should that even be a question, safety should be of their concern. Finally got a room but onlybto have the party going on next to us so yes I got no sleep.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was ok. Total of 3 travelers. Booked a double queen. Received a king bed with pull out sofa. Pull out sofa was very uncomfortable. That would be the only complaint to my stay was that I paid for two beds.
Stayed 1 night in Apr 2025

10/10 Excellent

Alvin

Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
I really liked how clean the hotel was. They had an amazing breakfast that was actually very fresh and delicious with lots of items to chose from!! I loved the hot tub but wished the pool had been heated!! Overall it was a great place to stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Bonnie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff, Comfortable bed, clean, and excellent breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Maggie

Stayed 4 nights in Mar 2025

2/10 Terrible

mdrockz

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had high ratings so I foolishly went here only to find it was lies. It looks clean at 1st glance, but when you get to your actual room I literally saw left behind hairs in the bathroom area. SO GROSS. it had patch jobs & the worst shower clogged up past my ankles. I let front desk know she just said she could have maintenance check in the AM. As I left in the AM the following day I noticed a toilet plunger so their plumbing issues are throughout the hotel.. 1st night I went to jacuzzi it looked pretty old even though in the pics it didn't look bad. I noticed a family who had young kids diving & swimming around in the jacuzzi. Other places I've stayed they don't normally allow kids (like 4-5) in the jacuzzi so I asked the front desk & they told me there were no restrictions. The breakfast was actually decent & the people working the buffet were friendly. The next night decided to try the jacuzzi again. This time it was only one lady in there & we started chatting. She said she had set the timer for only 15mins, but I don't think timer was working. As we were chatting we noticed a very strong smell of chlorine and it started to burn our throats and she coughed a lot. The whole pool area was smelling of strong chlorine. (The pool door was broken you had to be let in) I let front desk know again about chlorine & door. They didn't seem to concerned just stated they will have pool guy ck it in the AM. Lady in jacuzzi had to go to Urgent care the next day
Stayed 2 nights in Mar 2025

10/10 Excellent

LaShanda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Edward

Stayed 2 nights in Dec 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly!

Super friendly staff, good amenities. Location is not too far from anywhere downtown.
Stayed 2 nights in Mar 2025

4/10 Poor

Eric

Stayed 1 night in Jan 2025