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Holiday Inn Express & Suites Plano East - Richardson by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Plano East - Richardson by IHG

Exterior
Property amenity
Free daily buffet breakfast
1 bedroom, in-room safe, desk, blackout drapes
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry
$90
includes taxes & fees
Dec 26 - Dec 27

Explore the area

View in a map
2001 E President George Bush Hwy, Plano, TX, 75074
  • Place, CityLine
    ‪20 min walk‬
  • Place, Interurban Railway Museum
    ‪3 min drive‬
  • Place, ArtCentre of Plano
    ‪4 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(72 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications Accessible)

10.0 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Mobility)

9.6 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(57 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications Accessible)

1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible (Communications Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Comms Accessible. Roll-In Shower)

1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible (Comms Accessible. Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(24 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

8.8 out of 10
Excellent
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communications Accessible)

1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Accessible (Communications Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 2 Twin Beds, Accessible (Communications Accessible)

1 bedroom, in-room safe, desk, blackout drapes

Suite, 2 Twin Beds, Accessible (Communications Accessible)

  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior
Cambria Hotel Richardson - Dallas
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,030 reviews
Cambria Hotel Richardson - Dallas

About this property

Holiday Inn Express & Suites Plano East - Richardson by IHG

Plano hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Holiday Inn Express & Suites Plano East - Richardson by IHG offers 122 accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Plano hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express & Suites Plano East - Richardson by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Holiday Inn Express & Suites Plano East - Richardson by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • Tennis
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2019
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 10:00 AM to 10 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Plano East Hotel
Holiday Inn Express Plano East
Inn Express Plano East
Holiday Inn Express Suites Plano East
Holiday Inn Express Suites Plano East Richardson
Holiday Inn Express Suites Plano East Richardson by IHG
Holiday Inn Express Suites Plano East Richardson an IHG Hotel

Holiday Inn Express & Suites Plano East - Richardson by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 652 out of 1002 reviews
Rating 8 - Good. 206 out of 1002 reviews
Rating 6 - Okay. 62 out of 1002 reviews
Rating 4 - Poor. 29 out of 1002 reviews
Rating 2 - Terrible. 53 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mahavishnu

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk people are rude. We checked in mid night because of our flight delay. The person who assisted us talked to us rude and didn't answer questions. Cleanliness great. Complimentary breakfast is good.
Stayed 3 nights in Aug 2025

8/10 Good

Jesse

Stayed 2 nights in Jul 2025

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean. Everyone polite
Stayed 1 night in Aug 2025

10/10 Excellent

Angelica

Stayed 1 night in Aug 2025

2/10 Terrible

Yaser

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
to noisy and smells horrible
Stayed 5 nights in Aug 2025

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro's: Nice big rooms, the bed was very comfortable. Nice big tv. Breakfast was good, they had a large variety of items and they kept it well stocked. Hotel was easy to get to and from. We were there for doctor's appointments. Con's: Bathtub needs a bath mat, very slick hard to get out. Coffee pot didn't get the water hot. Room had a weird smell when we first entered. AC made a noise off and on all night. Even with the noise we had a good night's rest.
Stayed 1 night in Aug 2025

10/10 Excellent

Kaitlyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here multiple times this year due to doctors appointments in the area and love how this is down the road from Methodist Richardson hospital and it’s close by to a lot of dining options. The room is also comfy as well, breakfast is great! This is a clean and safe hotel. We love coming back!
Stayed 1 night in Jul 2025

8/10 Good

Shannon, Norcross

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great hotel, bad customer service.

This is a great hotel. It is clean, the room is spacious, bed is comfortable. The location ia right next to the Georgebush tollway so make travel easier. One bad thing to say about this hotel are the front desks. No customer service whatsoever, rude and dismissive.
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Stayed 3 nights in Jul 2025

10/10 Excellent

Donglim

Liked: Amenities, property conditions & facilities
.
Stayed 1 night in Aug 2025

8/10 Good

JESSE

Stayed 2 nights in Aug 2025

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like was a bad smell coming from the hallway where the elevators are. It might be because of humidity (no air conditioning in that area).
Stayed 1 night in Jul 2025

10/10 Excellent

wendwossen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home.
Stayed 1 night in Jul 2025

6/10 Okay

Marsha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff not friendly at all! Not a hello not a thank you not a goodbye! We e stayed here before and the person last time was the same so I don't think we will come back!
Stayed 1 night in Aug 2025

10/10 Excellent

Shiju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Thank you
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Not recommended

Pros: spacious, comfortable mattress, relatively clean rooms. Cons; The hotel had an African American group of teenager guests and they run, screamed, squealed and slammed doors until 3 am in the morning. Saying that breakfast they was disgusting is an understatement. Highway noise. Front desk people not costumer service inclined. Housekeepers with no manners. Not using Holiday Inn ever again.
Stayed 1 night in Jul 2025

10/10 Excellent

Rakeida

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third stay here this summer and I’ve loved it each stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast at a Holiday Inn Express since the Green Mountain Drive facility in Branson, Missouri. Absolutely excellent!
Stayed 1 night in Jul 2025

10/10 Excellent

Sreekanth

Traveled with family
Liked: Cleanliness
Good experience
Stayed 2 nights in Jul 2025

6/10 Okay

Taran

Disliked: Staff & service, amenities, property conditions & facilities
The majn doors lock after 1030ish..I had to wait outside at midnight after a flight for over 5 minutes with practicaly no lighting for someone who wasn't an employee- but a guest open the door from the inside. Then at breakfast you are bot allowed to eat in your room! you have to eat it in the overcrowded loud cafe ( I was going to have to stand up literally) I grabbed a muffin and left. I will never stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Denzell

Liked: Cleanliness, amenities
Pristine property and extremely helpful staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
I’m
Stayed 1 night in Jun 2025