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Crowne Plaza Dallas Downtown by IHG

3.5 star property

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Bar (on property)
Premium bedding, in-room safe, desk, iron/ironing board
Exterior
Terrace/patio
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Bar
$99
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    ‪3 min walk‬
  • Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • American Airlines Center
    ‪15 min walk‬
  • Dallas, TX (DAL-Love Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(73 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(60 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 320 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.4 out of 10
Good
(20 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Magnolia Hotel Dallas Downtown

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.9 out of 5, Good, 3,272 reviews
Magnolia Hotel Dallas Downtown

About this property

Crowne Plaza Dallas Downtown by IHG

3.5-star hotel in Downtown Dallas
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Crowne Plaza Dallas Downtown by IHG features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center, 22 meeting rooms, and limo/town car service. Event facilities measuring 30000 square feet (2787 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Onsite parking is available (surcharge).

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Round Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (30,000 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 377 out of 1131 reviews
Rating 8 - Good. 215 out of 1131 reviews
Rating 6 - Okay. 216 out of 1131 reviews
Rating 4 - Poor. 145 out of 1131 reviews
Rating 2 - Terrible. 178 out of 1131 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Margarete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Maggie

Stayed 1 night in Jun 2025

8/10 Good

Dan

Stayed 4 nights in Jun 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!
Stayed 1 night in May 2025

2/10 Terrible

Chelsi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First off, elevator had someone stuck in it when I arrived. Fire department had to come and free them. The ac was out in the lobby. The parking area was extremely dirty as were all the floors in the lobby where they meet the walls. Also, Hotels.com does not disclose that parking is AN EXTRA $20 A NIGHT. I also watched while several other customers attempted scanning their cards to get to their floors and could not even get up to their floor in the elevator. Ended up not staying there. It was horrific. Also, I've submitted an insurance claim for this stay as it was so horrible. We'll see if it was worth the extra 10 bucks.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tonenesha

Stayed 1 night in Jun 2025

6/10 Okay

Kyle

Traveled with group
Disliked: Staff & service
Was told I could bring my parking ticket to the front desk to have it compensated because I payed for parking online but still ended up having to pay for parking. Also the staff was very unprofessional
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Stayed 2 nights in Jun 2025

4/10 Poor

Robert

Traveled with group, Business traveler
Disliked: Property conditions & facilities
It hits a price pt. Downtown is ugly. lots of drug users, but close to the Kennedy assignation area. UPToWN is super nice but comes with a bend over price
Stayed 2 nights in Jun 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service
For the price, it was an OK stay. The room a/c smelled a bit musty. Would have been higher rated but on my way out the elevator quit between floors and was stuck for several minutes. There was no announcement, the alarm went off for awhile, I had to try to keep the other passengers calm, then it went to the very top floor and spit us out. I walked down from there and left. I got the impression it's not an unusual experience there.
Stayed 1 night in Jun 2025

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Jessica

Traveled with group
Liked: Staff & service
The check-in area did not have any air, and when we entered the room, the air was off, so the room was hot. The shower was not clean, and we did not have any hot water.
Stayed 1 night in Jun 2025

10/10 Excellent

Leslie

Stayed 1 night in Jun 2025

10/10 Excellent

Abram

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quietly relaxing or romantic play
Stayed 2 nights in May 2025

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Jose Angel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
female reception staff was rude, arrogant, aloof not enough body wash in dispenser shower tub was grody, dirty looking n slippery
Stayed 1 night in Jun 2025

8/10 Good

James E.

Stayed 3 nights in Mar 2025

8/10 Good

Sheryl J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine place to stay and the location was perfect for us
Stayed 2 nights in Jun 2025

6/10 Okay

Hunter

Business traveler
It was okay room was a little dirty hair in sink and tub service was ok went to check in and there was a line and one person working the desk with everyone else in a room behind desk laughing not helping took 45 mins to check in. Over all it was ok
Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

Traveled with group
From check in to check out everything was flawless. No issues. No problems. Would, and will stay again. If I had a negative it would be the “street people” outside. Night time in that area seemed kind of sketchy. It that is not something the hotel can help. All in all a very good stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location. Very reasonable price.
Stayed 1 night in Jun 2025

6/10 Okay

Bruce

Business traveler, Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 5 nights in Jun 2025

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was satisfied. Comfort and Clean
Stayed 2 nights in Jun 2025

6/10 Okay

April

There are two people that I would like to highlight during my stay. The first one is David who worked at the front desk. He went above and beyond his call of duty to make sure my stay was accommodated and comfortable. He had an excellent personality at all times! The next person I’d like to highlight is the young man who worked in the dining area. I can’t remember his name, but he was a host and he took excellent care of me and everyone else that ate breakfast each morning. Dynamic service! The only thing that I would complain about is the bad smell throughout the hotel. You can tell it’s a little outdated, but the rooms are clean and the bed was comfy. The breakfast here is excellent! I would stay here again because it’s very convenient for all of your downtown shopping and entertainment.
Stayed 3 nights in Jun 2025

10/10 Excellent

Martin

Stayed 3 nights in Jun 2025