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Great location

Breakfast , extremely average . Messaged hotel twice before the trip and got no reply Some Staff quite miserable but not all. Rooms are very quite and feel comfortable

This apartment had everything a family with young kids can ask for. We booked the 2 bedroom apartment (with an additional sofa bed in the living room), traveling with an infant and a toddler. The living room was extremely spacious and well designed. Kitchen and bathrooms were fully stocked, extra towels and endless pillows available in closet. The daily cleaning offered by Hyatt was a godsend. The bedrooms were very sound proof and luxurious with lots of amenities. The only thing I didn't love was that the 2nd bedroom had a single bed, which was not ideal for co sleeping with toddler. The location is in a nice neighborhood but it's a 15 min transit to the central tourist areas/sites to see, and a several minutes walk to local restaurants. So if you're traveling with young kids, be prepared with a stroller and carrying kids for several minutes as you navigate transit. We did find the transit stations such as the metro and the bus to be quite accessible for the stroller. It helps to have the tap to pay with credit card option. Kids under 4 ride free (as of writing of this review).

There is a lot to like about this hotel. It is in a great location, with beautiful design, quality amenities (including Aesop toiletries) and an excellent spa and steam room. Unfortunately, the service falls short of the standard the surroundings suggest. At times, the hotel feels as though it is being run by a management team with limited experience in operating a four- or five-star property. A few things stood out: Staff and service: Staff often seemed unsure of their roles, and there was a general lack of warmth and genuine hospitality. Communication: There was little explanation of the hotel’s facilities on arrival, including where to find breakfast or the pool. Complimentary yoga was available, but you would hardly know it from the confusing signage in the lift. Housekeeping: My room had not been serviced by 5:30 pm on one occasion, and I had to call to request it. The receptionist was rude and made me feel as though asking for this basic service was unreasonable. Bar service: Staff at the bar made guests feel like unwelcome drop-ins rather than paying customers. Overall, this hotel has a great location, beautiful design and real potential. However, good facilities alone do not make a great hotel. The lack of attentive, welcoming service and effective management lets it down. With better staff training and a stronger service culture, it could be an exceptional property.