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Crystal Vacation Packages

Very good customer service

We went to use pool/ hot tub the toilet was plugged we left tried to use restroom down the hall I stepped in poop. Everytime you’d go to front desk never was a worker to be seen always a sign stepped away or buzz bell for help. Our room smelled musty the tub facet was leaking. I’m the pool area around the windows were rusted and through the metal a lot of updates are needed.

Very clean, the bed was super comfy, and the shower was very nice.

Staff was absolutely lovely. The only problem was that we waited hours to get into the room. Apparently other regular rooms were ready but we had booked a suite. We had been traveling since 5 am. Hanging out for hours in the lobby wasn’t ideal but it wasn’t horrible. The room wasn’t ready until close to 5pm. But the room itself and the experience overall was fine. The guys working in the restaurant were especially pleasant and welcoming. Very nice people. It’s conveniently located to airport and parking is easy.

The hot tub was nice, the food was great and overall it was good. However there were somethings that weren't working and some things that were not up to par. Overall however it was a good experience for me and my significant other

We had a wonderful time at this clean hotel!