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HOTEL ISLA ESMERALDA

2.5 star property

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Photo gallery for HOTEL ISLA ESMERALDA

Exterior
Front of property
Lobby
Property grounds
Outdoor pool, sun loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
$51
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
CALLE 2 ENTRE 20 Y 25 COL. CENTRO, 448, Cozumel, QROO, 77600
  • Cozumel Maritime Terminal
    ‪8 min walk‬
  • Cozumel Museum
    ‪8 min walk‬
  • Punta Langosta Pier
    ‪16 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪2 min drive‬

Room options

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom

Classic Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room | 1 bedroom

Classic Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About this property

HOTEL ISLA ESMERALDA

Hotel in Colonia Centro
This smoke-free hotel features an outdoor pool, a 24-hour front desk, and a garden. Free WiFi in public areas and free self parking are also provided.
HOTEL ISLA ESMERALDA offers 8 air-conditioned accommodations with complimentary toiletries. Cable television is provided. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
HOTEL ISLA ESMERALDA features an outdoor pool and a garden. Wireless Internet access is complimentary. Onsite self parking is complimentary.

HOTEL ISLA ESMERALDA is a smoke-free property.

Languages

Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries

Entertainment

  • TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 100 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

HOTEL ISLA ESMERALDA Hotel
HOTEL ISLA ESMERALDA Cozumel
HOTEL ISLA ESMERALDA Hotel Cozumel

HOTEL ISLA ESMERALDA Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 20 reviews
Rating 8 - Good. 2 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 4 out of 20 reviews
Rating 2 - Terrible. 2 out of 20 reviews

7.2/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Christel, Edmonton

Stayed 1 night in Dec 2024

6/10 Okay

Don, Kanata

Liked: Cleanliness
Just average comments- nothing was that wrong about the hotel - simply average that's all.
Stayed 5 nights in Feb 2024

6/10 Okay

Lyn

Traveled with family
Disliked: Amenities, property conditions & facilities
No amenities provided just the two old bath towels and toilet paper. The toilet is clogged. The faucet handle is rusty. Reception don't speak English.
Stayed 1 night in Jan 2024

10/10 Excellent

Kaden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, don’t speak english but will work with you and have a evening doorman with locked main door. It’s authentic Mexico so you can’t expect more than what you get. 10/10
Stayed 1 night in Jan 2024

6/10 Okay

Sandeep

Stayed 1 night in Oct 2023

10/10 Excellent

Leticia Risalia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Volveré
Stayed 5 nights in Feb 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Miguel

Traveled with family
Varios puntos por mejorar . El WIFI no funcionó casi en toda la estancia. Salía un edor de la coladera del baño que miraba todo el cuarto.
Stayed 5 nights in Feb 2025

4/10 Poor

Israel

Stayed 1 night in Dec 2024

10/10 Excellent

Pedro

Stayed 2 nights in Nov 2024

10/10 Excellent

GAbriel

Stayed 1 night in Oct 2024

10/10 Excellent

Vicente

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien durante la estancia
Stayed 1 night in Feb 2024

4/10 Poor

Fabián

Puedes encontrar algo mejor por el mismo precio

Está ubicado como a 5 calles del ferry, tenía mejores expectativas, el lugar es pequeño, no nos dieron la habitación que habíamos pagado, fue una más chica en cuanto a las camas, había un refri que no servía y apestaba, el trato de la gente que ahí trabaja es algo tosco pero entendimos que no era personal así son. Se escucha tooooodo lo que pasa afuera, y hasta lo de otras habitaciones :/
Stayed 1 night in Feb 2024

6/10 Okay

Fabián

Disliked: Staff & service, room comfort

Debí buscar otras opciones

No descansamos nada! La cama rechinaba o tronaba en cuanto te sientas, para dormir también es incómodo. Mi reservación era una cama queen o dos individuales y me dieron una matrimonial. Se escucha todo el ruido de afuera y de otras habitaciones, había un refri que no servía y apestaba a humedad, el aire acondicionado no tiene control, está ya fijado no puedes ni subir ni bajar la temperatura. El personal es algo tosco en su trato, pero no lo tomes mal, así son. Está como a 5 calles y media de dónde llega el ferry. Hay un Oxxo en la esquina. Se me hizo algo caro por lo que recibí.
Stayed 1 night in Feb 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien hotel sencillo y bajo costo para pasar un rato ameno disfrutando cozumel
Stayed 1 night in Feb 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
Mobiliario ya viejo toallas aire acondicionado sin funcionar refrigerador con mucho ruido muy estricto el horario de alberca a las 6
Stayed 2 nights in Jan 2024

10/10 Excellent

Ybrahin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Itzel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Agradable solo que cierran la alberca alas 6 no lo pude disfrutar el velador es muy amable alo mejor regresaría
Stayed 1 night in Jul 2023