6/10 Okay
Theodora
Traveled with family
Jun 29, 2025
Beautiful resort, however we had two major issues. Noise and smell. From the moment we arrived there was a strong sewage smell that seemed to follow us from the lobby area to our room. We were assigned to the lower floor and when we opened the door we could still smell it. It was worse in the shower and sink area. Secondly, we could hear every footstep, toilet flush, and intimate act from the guests above us. Between the awful smell and noisey neighbors, our room was not very relaxing. We didn't complain because we thought this was just how it is at this resort. It was unbearable particularly at night. We endured this for 5 days. On our last day, while at the beach we overhead another guest complaining to others about the smell in their room. We joined the conversation and found out his family was staying on the other side of the resort yet had the same smell in their rooms. The other guests said they didn't have a smell. The family with the smell couldn't imagine staying in their room another night and requested a room change. If we had known the smell was not everywhere on the property but only in specific areas, we would have requested a room change after night one. I'm sharing this to advise other guests to speak up if they smell that sewage smell in their room. Its not everywhere... it could just be that the front desk assigned you to one of these unfortunate rooms on the property. Don't make our mistake. Say something and request a new room.
Theodora
Stayed 5 nights in Jun 2025
