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Our anniversary celebration at Kanan Tulum was absolutely magical! The staff went way beyond to make it special, with lovely surprises in our beautifully designed room and an unforgettable dinner at the treetop Nest, surrounded by breathtaking views. The food was excellent, and the team was incredibly kind, attentive, and accommodating, taking the time to understand our preferences and personalize our dining experience. The unique treetop nests for relaxing and dining make this hotel truly one of a kind. Exceptional hospitality, beautiful surroundings, and wonderful memories. Thank you, Kanan, for making our stay so memorable!

The staff was all very friendly and helpful

The problem was the bathroom, would not flush properly and we had to keep extra water collecting it from the shower. The bathroom design needs some improvement, either you place some electric connections inside the bathroom or a mirror outside so you can fix your hair and look at it. Bigger counters are needed inside the bathroom sink area and shower area.

We stayed at awa Casa muuch for 7 days. I did a lot of research about sargassum as I am familiar but it hugely impacted our stay. The ‘beach’ the hotel is on was covered with seaweed and debris but employees were pushing it back into the ocean after raking it into piles that are cooked in the sun. I am from an island and I live on the coast so am extremely familiar with seaweed smell, and have never been bothered by it before. I can say with confidence that the smell was not just seaweed but something more. Probably sewage related (I’ve decided not to think about it too much so I didn’t have a negative experience.) But, The stench and lingered on all of my belongings. And I did throw up because of the smell. And I consider myself to have a strong belly. Because of this we were also unable to enjoy why we picked awa - to be a little father from city centre where we hoped it would be a bit more quiet. Also not the case. the roads are not walkable as many ppl mention in reviews. The hot water also did not work. Until the very last morning when we were departing. I work in property management and hospitality and know more than your average Joe. The mini split filters were also not clean. Have probably never been cleaned. And it just blows mould into your room leaving your throat scratchy and giving you lovely headaches. The building itself was beautiful and all the staff are lovely but again the smell wafted straight into the room and the balcony was unable to be enjoyed.