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Cold Spring Harbor Vacation Packages

Great staff, great location, but sorely lacking amenities.

I was super thankful for the early check in at 1230. However upon arrival we found several short black hairs behind the door in the bathroom. It took 3 separate calls to get it cleaned up (they cleaned it at the end of day two). Manager was supposed to reach out but never did. 46th floor restaurant is only open for breakfast. This was a bummer because part of why we booked this hotel is because we hoped to catch the sunset up there. Also the hotel is just run down. Best up baseboards, discoloration on the marble. Also a bummer they don’t have someone open the door for you. You’d think you’d get a doorman for a hotel of this caliber. Location is amazing if you want to be by Central Park.

Good

My room had great views and was clean and fun.

**Disappointing Stay – Poor Maintenance and Lack of Customer Service** For the price, I expected much better. Unfortunately, our experience was disappointing from check-in to checkout. Upon arrival, we found a stain on the bed, a bathtub that barely drained, an unstable bathroom shelf, and a smoke detector that beeped constantly throughout our stay. I documented the issues and brought them to management's attention, yet none were addressed before we checked out. To make matters worse, housekeeping is an additional charge, but the property doesn't provide basic cleaning supplies for guests to maintain the space themselves. While I understand that maintenance issues can arise, what I find unacceptable is the complete lack of effort to resolve them once reported. At this price point, guests should expect a clean, safe, and properly maintained unit is the opposite of what I received.

This place was more than I hoped for. Excellent location. Spacious for New York. Highly recommend