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Chunyaxché Vacation Packages

The hotel was great. Very nice pools and great path for running. The beach is not so nice, but that’s applies for that whole area. We were very happy with our upgrade to the Privilege service for being Platinum Expedia members (better drinks, more restaurants and special areas). Food is good. Swim-up room is nice. Animals and nature are beautiful at the hotel. Special mention to Antonio and Yesenia at the Blue Moon restaurant, and Rolando at the Steak House.

Great place to stay, cozy and quaint with incredible staff. The only issue is getting to and from an airport. They desperately need hotel transport at a reasonable price. Round trip transportation cost and tip was almost $600 USD. It’s a 2 hour ride to the resort from Cancun depending on traffic.

Amazing

Lovely hotel, very quite well kept and food was delicious!

I noticed that one of the copies the hotel personal gave me to sing for check in was for Expedia showing the room and level of my hotel room but, without any explanation they gave me the key for a different room of different value, less value! The next negative things in the hotel are: The hotel was in reparation of some rooms, some areas & main entrance. The hotel changed his policy of cleaning the rooms, they didn’t clean our room while we were there, no toilet paper or soap for a while. It was impossible to get a reservation in a different restaurant. One of the restaurants was closed indefinitely. The hotel staff service was very bad. If you need copies or pictures I have some to confirm my complaint. Thank you.

Unfortunately the hotel is run down and not maintained. The great reviews are old when the hotel was new and Tulum had tourists. The staff are great and tried to help where they can. Tulum overall is a dead town, very scammy and extremely over priced - No wonder the tourists have stopped coming. You are better off going somewhere else for holiday.