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Great experience No other comments

The room was very clean and the beds were very comfortable. The floor however hadn’t been cleaned in a while. Check in was a bit slow but check out was quick and the bellhop was very helpful getting our luggage out to the car. Complimentary breakfast was good and the lobby always had hot tea and coffee available.

Very nice front staff. Didn't like the noise from the restaurant.

Very cool hotel with lots of character. Location is perfect as it’s a very short walk to the Plaza Mayor. The beds were very comfortable and the room was extremely quiet.

I stayed for two nights with my two elderly aunts They are both in their seventies. The beds were comfortable and clean, the bathrooms spacious and pretty. The location is great. The courtyard is attractive. Eduardo serving at breakfast was great. So was the nice woman at the front desk. If you want basic amenities and a clean comfortable room, this is your place. Breakfast was basic but the coffee is great. This place is not adequately equipped for elderly people depending on your needs and your room. One bathroom access was ok (104) but the other bathroom has two steps up and then one big step down into the bathtub (105). All was slippery when wet. And there is no slip mat provided inside the tub. My aunt had to sit down to get in and out of the shower and was afraid to use it. Also, we asked about access to oxygen if we needed it. The hotel assured us they have it on hand and will provide it on request. We requested it one night for my other aunt whose oxygen levels were dropping. Both of the hotel oxygen tanks were empty. We learned this at 9 at night. My aunt needed oxygen before bed and during the night. Luckily we purchased a small oxygen canister at a local pharmacy that day as a back up. Otherwise we could have had a hospital visit on our hands. All in all, this place is pleasant and clean and welcoming. Just be sure to clarify exactly what you need and then check and double check.

Very nice breakfast on the top floor which starts super early. Other than that, the hotel lobby looks like a municipal reception. My room had a weird bath in the bedroom, shower and toilet cubicles with no ventilation. When I arrived late at night, windows were wide open with biting bugs in the room so I had to sleep with repellent on. No air conditioning. Feels like a 2 star hotel not a 4 star hotel.

Great visit. Clean and comfortable room. Lovely breakfast. The hotel is close to everything in Cusco. And I loved the courtyards and communal areas. Staff was very helpful and accommodating.