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Hotel Casa Blanca

2.5 star property

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Photo gallery for Hotel Casa Blanca

Garden view
Interior
Hallway
Front of property - evening/night
Front of property - evening/night

Popular amenities

  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
A. Álvaro Obregón No 312 Col. Centro, entre Rafael E. Melgar y Emiliano Zapata, Chetumal, QROO, 77000
  • Palacio Municipal De Othon P. Blanco
    ‪1 min walk‬
  • Chetumal Ferry Terminal
    ‪9 min walk‬
  • Museum of Maya Culture
    ‪19 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪3 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Garden View

Deluxe Double Room, 2 Queen Beds, Garden View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(7 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed, Garden View

9.2 out of 10
Wonderful
(9 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room Superior

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Quadruple Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Hotel Casa Blanca

Chetumal hotel steps from Palacio Municipal De Othon P. Blanco
A 24-hour business center, a conference center, and a microwave in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a refrigerator in a common area, a business center, and a meeting room are onsite. Change of towels is available on request.
Hotel Casa Blanca offers 81 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary newspapers. These individually decorated accommodations include dining tables. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Chetumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Wireless Internet access is complimentary. Business amenities consist of a 24-hour business center, a meeting room, and coworking spaces. For a surcharge, the property provides a shuttle from the hotel to the airport (available on request), a ferry terminal shuttle, and a train station drop-off service. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a garden. Limited onsite parking is available on request.

Hotel Casa Blanca is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 7:00 AM to 4:30 PM at scheduled times and on request
  • 24-hour train station drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Secured extended parking on site (MXN 150 per day)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • In a state park
  • Outdoor furniture

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink (31 inches high)
  • No elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • Smoking not allowed
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium digital channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces quiet hours from 11:00 PM to 6:00 AM

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 150 per room
  • Airport shuttle fee per child: MXN 150 (up to 10 years old)
  • Secured extended parking fee: MXN 150 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPay
Cashless transactions are available
Heating is not provided
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Property Registration Number 01126684

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Alcohol is not served or permitted at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Casa Blanca Chetumal
Casa Blanca Chetumal
Hotel Casa Blanca Hotel
Hotel Casa Blanca Chetumal
Hotel Casa Blanca Hotel Chetumal

Hotel Casa Blanca Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 395 out of 842 reviews
Rating 8 - Good. 337 out of 842 reviews
Rating 6 - Okay. 71 out of 842 reviews
Rating 4 - Poor. 20 out of 842 reviews
Rating 2 - Terrible. 19 out of 842 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Henry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We needed a little extension on the check out and that was very expenses, I don't think that was fair.
Stayed 1 night in Apr 2025

4/10 Poor

Yamani

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom lock was loose and wash hand area was dirt. It had something that looked like vomit
Stayed 1 night in Apr 2025

10/10 Excellent

Cornelius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and well taken care of.
Stayed 2 nights in Mar 2025

8/10 Good

Ofel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I did not like, everything was great!
Stayed 1 night in Mar 2025

6/10 Okay

Della

Traveled with partner
Liked: Cleanliness
We had a 2 night stay at this property. Our room was clean and the bed was comfortable. There is an elevator and free parking on the property. It would have been nice to either have a mini fridge in the room or an ice machine in the facility. There are some restaurants within a 5-10 minute walk and it is about a 15 minute walk to the Mercado and museum. The malecón is a walkable distance as well. We would stay at this hotel if we were to visit Chetumal again.
Stayed 2 nights in Mar 2025

2/10 Terrible

amber

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We went to Chetumal for a shopping trip gettaway. I saw this property online and it looked perfect, clean, luxury and nice for a relaxing one night stay. First issue we had was parking. The lot was tiny and our Ford F150 barely fit. It did not look anything like it did in the online description. It was more like a cheap, outdated motel. The outdoor furniture all worn and cheap. I was instantly disappointed. We went to room and it was tiny, outdated and frankly, kind of creepy.... I noticed a large 1 or 2" gap under the door making me think it might have geckos and bugs. We were exhausted after a 5 hour drive and layed on top of the bed. I then heard all the noise "testing 1234, testing 1234" I stepped outside and somebody was testing a loud speaker. I thought there is no way I can be comfortable staying here. We decided to leave. We left the key and did not take the key back or talk to the clerk at the front desk as they not speak very much english - it would be hard to explain and we were tired and overwhelmed with now finding a new hotel that late. We left and found a nice hotel but it took 2 hours. I wrote to the hotel right away and requested a refund. Nobody replied for 2 days "it doesn't work that way" and refused to give us refund. I was glad we left there but believe I should have received a refund since we were in the room only 30 minutes. There were very few guests. This property is literally nothing like what you see online.
Stayed 1 night in Feb 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good short stay

Nice little short stay hotel. Good location from Airport, Ferry. Clean rooms and friendly staff. Things I didn’t like were no ice provided, Beds had a bottom sheet but no top sheet? You just had the comforter on top?? A little uncomfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised

Great place, excellent value, comfortable beds, good AC, close to Malecón, Luggage storage,
Stayed 1 night in Jan 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Lucrecia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Casa Blanca never disappoints. It's safe, clean, comfortable, and convenient for a night's stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Phillip

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Egbert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Convenient, Comfortable and welcoming staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at arrival was commendable, on wheelchair parking with special needs accessibility.
Stayed 1 night in Nov 2024

10/10 Excellent

leopoldo

Stayed 1 night in Aug 2024

10/10 Excellent

maria, calexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely kind and helpful. Rooms are cleaned.
Stayed 1 night in Aug 2024

8/10 Good

Adrián Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 2 nights in Aug 2024

10/10 Excellent

Anthony

Stayed 1 night in Aug 2024

10/10 Excellent

Nailea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay. The receptionist was very helpful and friendly
Stayed 1 night in Aug 2024

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Diana, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well maintain. Our room was huge, excellent air conditioning. Great bed. Great shower. Clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Yamani

Stayed 1 night in Jun 2024

10/10 Excellent

Leopoldo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reasonably priced, pleasant staff.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was friendly and it's a vlean place
Stayed 1 night in May 2024

8/10 Good

Donneil

Business traveler
Liked: Staff & service
Okay hotel for a night stay
Stayed 1 night in May 2024

8/10 Good

María

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is realy a nice white buildong witk a beautiful garden.
Stayed 1 night in Apr 2024