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The Dial House

3.5 star property

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Photo gallery for The Dial House

Front of property
Superior Double Room | Desk, iron/ironing board, free WiFi
Front of property
Premium Double Room | Desk, iron/ironing board, free WiFi
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Housekeeping
$182
includes taxes & fees
Jan 12 - Jan 13

Explore the area

View in a map
High Street, Bourton-on-Water, Cheltenham, England, GL54 2AN
  • Place, Cotswold Motoring Museum
    ‪1 min walk‬
  • Place, Bourton Model Railway Exhibition
    ‪1 min walk‬
  • Place, The Model Village
    ‪3 min walk‬
  • Airport, Oxford (OXF)
    ‪47 min drive‬

Room options

View all photos for Deluxe Double Room

Desk, iron/ironing board, free WiFi

Deluxe Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, free WiFi

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi

Double Room

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | Desk, iron/ironing board, free WiFi

Premium Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed | Terrace/patio

Premium Double Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi

Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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Miscellaneous
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  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
4.8 out of 5, Exceptional, 270 reviews
The Old New Inn

About this property

The Dial House

3.5-star Cheltenham inn with restaurant
A restaurant, a bar/lounge, and coffee/tea in a common area are available at this smoke-free inn. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden.
The Dial House offers 14 accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. This Cheltenham inn provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

The inn offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Cheltenham inn also offers a terrace, a garden, and coffee/tea in a common area. Complimentary self parking is available on site.

The Dial House is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10 AM.
The Dial House has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: GBP 21.95 for adults and GBP 12.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 21.95 for adults and GBP 12.95 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Dial House Cheltenham
Dial House Hotel Cheltenham
Dial House Inn Cheltenham
The Dial House Inn
The Dial House Cheltenham
The Dial House Inn Cheltenham

The Dial House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 167 out of 257 reviews
Rating 8 - Good. 67 out of 257 reviews
Rating 6 - Okay. 19 out of 257 reviews
Rating 4 - Poor. 3 out of 257 reviews
Rating 2 - Terrible. 1 out of 257 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Sep 2025

6/10 Okay

Claire

Liked: Cleanliness, staff & service
The Garden room we had was very small! The bathroom tiny,
Stayed 1 night in Sep 2025

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old place that you would be looking for in the country side of the UK but be aware .. no AC and that was disappointing since there was no mention of that in the description. In summary, high end cute place with no AC which I found surprising.
Stayed 1 night in Sep 2025

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall pictures online is not what we received, rooms were very small, right next to the bar so was alot of noise, mould on sealent around bathroom, marks on walls and marks on carpet, then the expense of it all, the rooms are not worth the price we paid for them and no breakfast included in price either and price they charge is way overpriced. We paid £10 for a pot of tea which is shocking especially seeing as we were staying with them like at least give us a discount. Then £21.50 we was told breakfast was even though online I read it was £23 but either way again way overpriced when we went to another hotel up the road and paid £15 and got an amazing breakfast including drinks and cooked food and buffet. We wouldn't return. The only positive really is the free parking they have and the staff were all very nice and seemed helpful. But just feel it's abit of a tourist trap and they know they can over charge because they have good parking facilities and in a good location.
Stayed 1 night in Sep 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Staff were really friendly and location was perfect
Stayed 2 nights in Sep 2025

10/10 Excellent

YOSEF

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Parker

We stayed in the family room and found it to be very comfortable and welcoming. The property, town, and surrounding area were idyllic, we would highly recommend a stay at the Dial House!
Stayed 2 nights in Aug 2025

10/10 Excellent

Luke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, perfect location and amazing staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely and charming place to stay!! Yes, the building dates to
Stayed 1 night in Jul 2025

10/10 Excellent

Robert, The Villages

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was excellent and accommodating. Nice areas outside and inside to relax.
Stayed 2 nights in Aug 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities

Super cute, but terrible bed

Incredible location in a super cute historical building. Charm to spare. While the room size was really small, it was manageable. The inexcusable thing was the cheap, hard, and painful mattress. I’m so happy we only were staying one night or I would have needed a full body massage.
Stayed 1 night in Jul 2025

8/10 Good

aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, really good it has parking, garden area really nice, staff were very friendly. Only negative was we were on the ground floor of the coach house and the noise from the room above and the slamming doors wasn't good and prevented a good sleep.
Stayed 2 nights in Jul 2025

10/10 Excellent

YUQI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I stayed at Dial House for 2 nights in June. We both loved it so much and felt right at home! The place was so cozy, the Sunday roast was divine, and the staff were welcoming and helpful. We would 100% recommend this place and would love to return someday!
Stayed 2 nights in Jun 2025

8/10 Good

Andres, Doral

Traveled with group
Liked: Cleanliness
Nice property and perfect location. Very good food, though a bit expensive. Owners were very nice. Parking easy and accessible. We would have love to stay in the main house; not on the side appartments. Did no enjoy arriving at 21hs (still daylight) and finding the place dark and closed. We had to phone called to have a person drive to the hotel and check us in while waiting outside. Room was very nice and convenient. Also comfortable, though the smaller room had a smell to it.
Stayed 2 nights in Jun 2025

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities
Right in the middle of town , walkable
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Stayed 2 nights in Jul 2025

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay, would recommend.
Stayed 2 nights in Jun 2025

10/10 Excellent

Meghna

Stayed 2 nights in Jun 2025

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the perfect location to explore Burton-on-the-Water as you are right in the center of town. Check-in was easy and so was parking. The staff are very friendly and the gentleman that makes the drinks has a great sense of humor. Our room was large and the bed was comfortable although the location of our room was very noisy as it is right where all the deliveries occur for the hotel so we could hear vans driving on the gravel and opening doors during the night (Room 10). I would stay here again but would request not to be in this room as our friends were upstairs and said it was quiet.
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Beautiful room in an incredible location. Loved the little patio off the room (Room #11). Staff were amazing!! Breakfast was wonderful with many choices including a delicious porridge and breakfast tea with little pastries. All outstanding!! Would definitely recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 3 nights in Jun 2025

10/10 Excellent

Sasha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The most beautiful area to stay and amazing food options available. The hotel was very quaint and stylish and the restaurant was fabulous. Staff very friendly and available when needed. My only feedback would be that a fridge in the room would be a great thing to have access to.
Stayed 2 nights in Jun 2025

10/10 Excellent

AMAR

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location and great staff
Stayed 2 nights in May 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What can we say from booking this hotel to the end of our visit, we have found everyone has been very quick with responses to queries leading up to visiting, on arrival every member of staff has been very friendly and helpful, the location of the hotel is ideal, just set back enough from the busy street. Our room was super (we had the garden room) lots of room and then to finish it off a nice private garden space to sit in (nice weather did help), we had breakfast included in our stay which was lovely, the black pudding was one of the best I’ve had in a long time. We also had a lunch & a dinner- every dish we had was very nicely presented and was very tasty, quality ingredients used. I’d book this hotel for hubby’s 60th & definitely felt he was rather spoilt. Thank you so much for a fabulous stay.
Stayed 2 nights in Jun 2025