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Cheltenham Chase Hotel & Spa

4.0 star property

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Photo gallery for Cheltenham Chase Hotel & Spa

Indoor pool, outdoor pool
Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Front of property
Terrace/patio
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
$101
includes taxes & fees
Nov 9 - Nov 10

Explore the area

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Shurdington Road, Brockworth, Cheltenham, England, GL3 4PB
  • Place, University of Gloucestershire
    ‪8 min drive‬
  • Place, The Promenade
    ‪10 min drive‬
  • Place, Cheltenham Racecourse
    ‪13 min drive‬

Room options

View all photos for Classic King Room

Classic King Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic King Room

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Twin Room

Classic Accessible Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Accessible Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Accessible King Room

Classic Accessible King Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family Room

Classic Family Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

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About this property

Cheltenham Chase Hotel & Spa

Cheltenham hotel with restaurant
Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. Change of towels is available on request.
Cheltenham Chase Hotel & Spa offers 122 accommodations with laptop-compatible safes and hair dryers. 40-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

In addition to a full-service spa, Cheltenham Chase Hotel & Spa features an indoor pool and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This hotel offers access to a business center and 10 meeting rooms. Event facilities measuring 3272 square feet (304 square meters) include conference space. This business-friendly hotel also offers a hot tub, a fitness center, and spa services. Complimentary self parking is available on site, along with a car charging station.

Cheltenham Chase Hotel & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM.
Hardy Restaurant - Onsite restaurant.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hardy Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 3,272 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chase Hotel Cheltenham
Cheltenham Chase
Cheltenham Chase Hotel
Cheltenham Chase Hotel QHotels
Cheltenham Chase Hotel QHotels Gloucester
Cheltenham Chase QHotels
Cheltenham Chase QHotels Gloucester
Cheltenham Chase Hotel Gloucester
Cheltenham Chase Gloucester
The Cheltenham Chase Hotel QHotels

Cheltenham Chase Hotel & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 458 out of 1025 reviews
Rating 8 - Good. 321 out of 1025 reviews
Rating 6 - Okay. 144 out of 1025 reviews
Rating 4 - Poor. 59 out of 1025 reviews
Rating 2 - Terrible. 43 out of 1025 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

andrea

Liked: Cleanliness, property conditions & facilities, room comfort

Poor initial impression on check in

Problem with check in. Charged me again for a room I’d already paid for. They were insistent that I hadn’t paid, even after I’d showed them my receipt. Eventually, it was sorted but no apology regarding the mix up. Otherwise, everything else was okay.
Stayed 1 night in Aug 2025

8/10 Good

Vandan

Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025

4/10 Poor

ibrahim

Traveled with family
Disliked: Staff & service
Good Hotel, Location. Spacious Rooms Terrible service, room was never cleaned for my 3 nights, despite leaving make my room card, along with informing reception twice, and also a cleaner on my floor, Hairdryer was not working, unable to get another one during the night.
Stayed 3 nights in Jul 2025

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Margarida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Jason

Stayed 2 nights in Jul 2025

10/10 Excellent

Nicola, Bradford

Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 2 nights in Jun 2025

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good pool and clean rooms. Corners and edges of restaurant floor in dire need of cleaning - loads of fluff and crumbs around our feet at every meal.
Stayed 3 nights in Jun 2025

8/10 Good

Robert, Barnham

Stayed 1 night in Jun 2025

4/10 Poor

david

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Jaidev

Liked: Cleanliness, amenities, property conditions & facilities
Nice with air cons and comfy n beds, horrible pillows however
Stayed 2 nights in Jun 2025

10/10 Excellent

douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delta visit

Excellent Comfy beds Swimming pool Close to main highway
Stayed 2 nights in Jun 2025

10/10 Excellent

LEE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel with cost effetive EV charging

great hotel with cost effetive EV charging
Stayed 1 night in Jun 2025

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Mark, Crewe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Agnes, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
the property is okay, but it just so happened that there was a major road closure around 3 miles from the hotel. This gave us the run-around delays and un-updated car GPS taking us back to the same spot where the road was closed (for at least 1 year) . Thus, this road closure made our driving experience to the hotel, not a great one, to say the least.
Stayed 1 night in May 2025

8/10 Good

John

Traveled with partner
Overall ok: but the room (146) is not what is pictured on the website. It had very tired old earl 2000s furniture which was damaged and very knocked around. Otherwise overall a very nice hotel.
Stayed 3 nights in Jun 2025

4/10 Poor

Barrie

Traveled with partner
Disliked: Cleanliness, amenities
Very disappointed in this hotel, firstly to be charged the added deposit of £100 on arrival that was not stipulated on the booking site, then to be questioned awkwardly as to why I queried it, when I noticed it had be taken out of my account was totally unacceptable. Secondly the state of the spa area was to say the least very disappointing, firstly the jacuzzi only works 7 minutes off then 7 minutes on and this was supposed to be a full seven minutes on, we timed it to be more 4 to 5 minutes. The biggest complaint was the steam room was awful, grubby. ingrained dirt on the seats and smelted awful, both the doors to the steam-room and sauna needed cleaning, this resulted in my partner coming out in a rash that over her body. When I mentioned this to the Spa staff they really did not seem bothered. we booked a two spa break but used the facility once due to this concern. Thirdly the communication on the complaints has not really been dealt with satisfactory and the Spa concerns have been totally not recognized in the email process. I have used the Marriot chain many times before with no issues but this one was a total let down on what looked on paper a lovely hotel and what could be a nice break away, certainly not value for money. The only compliment i can give this place is the staff on duty where very friendly and polite and respectful, its the facility's and after care I would question due to the disappointment
Stayed 2 nights in May 2025

6/10 Okay

DESTINY

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Ronnie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Excellent

Excellent with very friendly & helpful staff
Stayed 1 night in May 2025

10/10 Excellent

andrew

Traveled with family
Lovely hotel and grounds. Staff very friendly, helpful, accommodating and efficient …. went above and beyond to source non feather pillows for our asthmatic family member … (staff member went to store to buy some as all existing ones being used) … outstanding service 😃 thank you. We initially had a problem with rooms being too far apart (as traveling with a disabled person and needed them close), but it was dealt with quickly and efficiently. Rooms were spotless, very roomy and beds extremely comfortable. The Leisure pool/ sauna/ steam room were lovely …. had a large disabled changing room which was great and we used this every day. Overall we had a lovely 2 night stay and would definitely return next time we are visiting family again.
Stayed 2 nights in May 2025

8/10 Good

Liana

Stayed 1 night in May 2025