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Queens Hotel Cheltenham

4.0 star property

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Photo gallery for Queens Hotel Cheltenham

View from room
Lunch and dinner served
Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk
Lobby sitting area
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • Bar
$141
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, The Promenade
    ‪6 min walk‬
  • Place, Everyman Theatre
    ‪7 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(33 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.6 out of 10
Excellent
(9 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 409 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • 365 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Queens Hotel Cheltenham

4-star Cheltenham hotel close to Cheltenham Racecourse
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and conference space are onsite.
Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1292 square feet (120 square meters) include conference space. This luxury hotel also offers a library, a terrace, and tour/ticket assistance. Concierge services and wedding services can be provided. Onsite parking is available (surcharge), along with a car charging station.

Queens Hotel Cheltenham is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Victoria's - This restaurant serves lunch and dinner.
The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Reviews

Queens Hotel Cheltenham Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 616 out of 1010 reviews
Rating 8 - Good. 267 out of 1010 reviews
Rating 6 - Okay. 82 out of 1010 reviews
Rating 4 - Poor. 26 out of 1010 reviews
Rating 2 - Terrible. 19 out of 1010 reviews

Reviews

10/10 Excellent

farrukh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building and decor, very friendly staff and super location. Breakfast good but not great could do with more choice and quantity.
Stayed 1 night in Aug 2025

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience in a very charming hotel

Great experience in a stunning hotel in the middle of the city centre. Room was spacious and clean, with a great style and superb selection of bathroom products. The view from the hotel (the square in front) was great and the overall vibe across the facility is elegant yet approachable.
Stayed 2 nights in Aug 2025

10/10 Excellent

David J

Traveled with partner
Liked: Cleanliness, staff & service, amenities
With one notable exception, this is a wonderful hotel in a superb location. The aroma of smelly drains in the lobby area and elevator, dampens the celebratory mood the rest of this venue.
Stayed 1 night in Aug 2025

10/10 Excellent

Martin, Mississauga

Great hotel. Friendly helpful staff, good restaurant, great location. Cleanliness generally OK although vacuuming of bedroom left a lot to be desired.
Stayed 4 nights in Aug 2025

4/10 Poor

Katie

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room smelt like sewage. We reported this to reception and they sent housekeeping. The woman who came told us we were wrong, the room didn't smell, it was coming from outside and we should put the bathroom extractor on to get rid of the smell. The extractor didn't work - said they'd call maintenance, who never came. We closed the window and put the air con on while we went out to try and lessen the smell (as we had been told it was from outside). After a few hours we returned and the room smelt even more, so definitely not from outside (also we had been outside and the air did not smell like sewage). We asked about switching to another room and were told there were none so we had to get on with it and ignore the smell. Eventually after we suggested that this was not good enough we were offered free breakfast, a £28 refund and comped parking. Breakfast was disappointing: we had to wait to get breakfast, when we were allowed in the staff seemed stressed and inattentive, the food was bang average (saddest poached egg I've ever seen) and I would have been sorely disappointed had we paid £20pp for that food and service. We will not be returning.
Stayed 1 night in Aug 2025

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to base yourself for Cheltenham and surrounding areas
Stayed 1 night in Aug 2025

8/10 Good

ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was not really our type of hotel we like friendly places, not as posh as this.
Stayed 1 night in Aug 2025

8/10 Good

peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food good, room good, no decaf tea ! Took 3 attempts to get some taken to the too because of language barrier - poor English from staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Jianguo

Stayed 2 nights in Aug 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times, always a lovely stay, beautiful hotel and facilities. Always made to feel a valued customer from all the staff. I wouldn't stay anywhere else on my trips to Cheltenham.
Stayed 1 night in Aug 2025

8/10 Good

Mary

Traveled with family
Comfortable bed Unfortunately the air conditioning did not seem to be working ; there were no clear instructions how to use it so the room was like an oven
Stayed 1 night in Aug 2025

10/10 Excellent

Aby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable beds, spacious room
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely meal in the Victoria restaurant and were well looked after by Ishmael. Only downside was that the room was noisy at night with people drinking outside at the restaurant opposite until gone 1.00 am.
Stayed 2 nights in Aug 2025

6/10 Okay

John

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

SARAH

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service wonderful staff and a great place to stay.
Stayed 1 night in Aug 2025

4/10 Poor

Sarah

Stayed 1 night in Aug 2025

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic landmark in Cheltenham. Excellent location. Comfortable spacious room. Pleasant staff. Good to be able to have meals without loud music. Room service is a great option but at £7.50 pp a pricey one.
Stayed 2 nights in Aug 2025

10/10 Excellent

Babs

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was amazing staff are so friendly. We only had one problem our room smelt a bit like sewers you can only smell it when you walk in once you’re in the room for awhile it’s sort of goes because obviously you get used to the smell
Stayed 2 nights in Aug 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Travelling to Cornwall

Location, surroundings and excellent parking facilities makes the QH a great place to stay.
Stayed 1 night in Aug 2025

8/10 Good

Paul

Stayed 2 nights in Aug 2025

10/10 Excellent

SAVVA

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025