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Gracias or todo

Our stay at this hotel was absolutely amazing from beginning to end. The staff was extremely friendly and welcoming, professional and always willing to help with a smile. They truly made us feel at home and went beyond to ensure we had a great experience. The buffet breakfast was outstanding, offering an incredible variety of fresh fruits, pastries and sweets, cheeses, breads, hot dishes, and a great selection of coffees and fresh juices. There was something for every taste, and everything was delicious. We also enjoyed the lunch and dinner buffets, which were equally impressive. The quality, freshness, and variety of the food exceeded our expectations the days we stay there. We highly recommend this hotel to anyone looking for excellent service, outstanding dining, and a truly enjoyable stay. We would definitely love to return!

excellente para familias con niños

Gusto

Horrible experience. Do NOT stay here. I booked the family suite with 2 beds. Come to find out the room was under maintenance. We were never told even after calling before our arrival to inquire about the room that it was unavailable. Due to our family size and children’s ages we were forced to move to a different hotel. Now we are trying to get a refund through hotels.com who we booked with. They can not even get in touch with this hotel so no refund can be processed. Not even one communication with the hotel has been possible by what hotels.com said. This hotel does NOT have good customer service. I called twice and was immediately hung up on. Please, do yourself a favor. Do not stay here.