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Carlisle Station Hotel, Sure Hotel Collection by BW

3.0 star property

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Photo gallery for Carlisle Station Hotel, Sure Hotel Collection by BW

Pub
Meeting facility
Reception
Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
$70
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
Court Square, Carlisle, England, CA1 1QY
  • Place, Carlisle Cathedral
    ‪8 min walk‬
  • Place, The Sands Centre
    ‪12 min walk‬
  • Place, Carlisle Castle
    ‪12 min walk‬
  • Airport, Carlisle (CAX)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Suite, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, iron/ironing board, Internet, bed sheets

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Carlisle Station Hotel, Sure Hotel Collection by BW

3-star Carlisle hotel walkable to Carlisle Cathedral
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space, and a 24-hour front desk are onsite.
Carlisle Station Hotel, Sure Hotel Collection by BW offers 70 accommodations with coffee/tea makers and hair dryers. 32-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 54 square feet (5 square meters) include conference space. This Victorian hotel also offers coffee/tea in a common area, express check-out, and discounted use of a nearby fitness facility. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Carlisle Station Hotel, Sure Hotel Collection by BW is a smoke-free property.

English breakfasts are available for a surcharge between 7:30 AM and 9:30 AM on weekends.
Brasserie Breakfast Room - Onsite buffet restaurant.
Main Bar - Onsite pub. Open daily.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 12 per day)
  • Limited onsite parking

Food and drink

  • Weekend English breakfast available 7:30 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Brasserie Breakfast Room
  • Main Bar

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 54 square feet of conference space
  • Meeting rooms

Accessibility

  • Elevator

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Construction is underway at Carlisle Train Station and there may be noise disturbance in and around the station area.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10 per person
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Carlisle Hallmark
Carlisle Hallmark Hotel
Hallmark Carlisle
Hallmark Carlisle Hotel
Hallmark Hotel Carlisle
Hotel Hallmark Carlisle
Hallmark Hotel Carlisle
Carlisle Sure Hotel Collection by Best Western
Carlisle Station Hotel, Sure Hotel Collection by BW Hotel
Carlisle Station Hotel, Sure Hotel Collection by BW Carlisle

Reviews

Carlisle Station Hotel, Sure Hotel Collection by BW Reviews

7.4

Good

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 279 out of 1008 reviews
Rating 8 - Good. 350 out of 1008 reviews
Rating 6 - Okay. 190 out of 1008 reviews
Rating 4 - Poor. 112 out of 1008 reviews
Rating 2 - Terrible. 77 out of 1008 reviews

Reviews

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities

Traditional Hotel

Traditional old hotel, very clean and excellent staff. Room was large and comfy bed, breakfast nice choice and plentiful food. Only complaint was that we stayed at weekend and noisy outside until small hours from people gathering at taxi rank nearby hotel entrance.
Stayed 1 night in Aug 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Stayed 1 night in Aug 2025

8/10 Good

A Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good £12 to park
Stayed 1 night in Aug 2025

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service
Could do with being updated but it was clean, good size room and comfy bed.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

jimmy

Traveled with group
Liked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Stayed 1 night in Aug 2025

8/10 Good

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient for the station

Convenient hotel right next to the station. Staff were very helpful - check-in was quick and easy, and breakfast was good. I was only there for 1 night - arrived late and left early. Mattress in my room was very soft - would have preferred something a bit firmer. Rooms were quiet, but were very dated and could do with some TLC.
Stayed 1 night in Jul 2025

10/10 Excellent

Muhammad Salman

Stayed 2 nights in Jul 2025

6/10 Okay

Stacey

Stayed 1 night in Aug 2025

8/10 Good

Alex

Stayed 1 night in Aug 2025

8/10 Good

Mark

Stayed 1 night in Aug 2025

10/10 Excellent

Sophie & Nils

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room at a great price
Stayed 1 night in Jul 2025

8/10 Good

Peter

Liked: Staff & service, room comfort

Great Location

Great location,staff very friendly. Good breakfast,rooms comfortable but basic.
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff we’re brilliant couldn’t do enough room was spacious and breakfast was nice plus the location is perfect esp next to train station
Stayed 1 night in Jul 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Hotel rooms need modernising
Stayed 2 nights in Jul 2025

2/10 Terrible

Kevin

Stayed 1 night in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I was travelling by train the location is perfect. Staff very friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, room comfort
My only concern is the windows didn’t open enough to get some air in to hot
Stayed 1 night in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay, will go there again

The hotel is in a great location, near rail and bus stations. The room was spacious and had hairdryer, iron, ironing board, fan etc. The toiletries provided were lovely. The breakfast was excellent. The staff were friendly and helpful.
Stayed 1 night in Jul 2025

8/10 Good

Rhonda, Mill Bay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next to the railway station. The staff were very professional and personable, the breakfast was good. The room was large but hot, stuffy and a little dusty.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lynn

Traveled with family

Beautiful clean and friendly staff

Lovely hotel with friendly staff , the first thing that I noticed was the entrance looking down , it looked amazingly clean and welcoming. The lift was on the left side soon as you walk in which makes it easier to locate , our room was clean and has comfortable beds and was very roomy , the bathroom was spacious and clean , the staff that clean the rooms do an amazing job , we had a lovely stay and will definitely stay again .
Stayed 3 nights in Jul 2025

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025